Implementation Engineer

ESSENTIAL FUNCTIONS

The implementation half of the role is part project coordinator accountable for schedule dependencies readiness and stakeholder communication and part on-site technical resource accountable for the staging configuration installation migration and cutover work at client locations.

The support half makes the Implementation Engineer the ongoing subject matter expert for the products and services it deploys. This includes escalation support for issues the Service Desk and Desktop Support teams cannot resolve post-go-live configuration changes upgrades and maintenance of implemented platforms and continuous improvement of the standards and documentation those teams rely on.

Implementation Planning & Project Coordination

• Own the implementation plan for assigned projects includingscopeconfirmation task sequencing milestones dependencies and target dates.

• Maintain the project schedule task assignments and status in the project tracking system and keep it current enough to be relied on.

• Run recurring project checkpoints with client and internal stakeholders and publish status decisions open items and next steps after each one.

• Maintain a risk and issue log coordinate assigned technical resources and third-party vendors against the schedule and drive blockers to closure.

Requirements Readiness & Design Confirmation

• Gather and document client requirements current-state environment detail and workflow constraints ahead of deployment.

• Confirm site readiness including power cabling rack and closet space circuit delivery and physical access andidentifygaps early.

• Validate that the scoped solution matches the environment raise discrepancies before work begins and document configuration decisions and any deviation from standard.

On-Site Technical Deployment

• Stage configure image and deploy endpoints peripherals network equipment and site infrastructure at client locations.

• Execute installations migrations and cutovers according to the approved plan and change window including after-hours and weekend windows.

• Perform testing and validation against defined acceptancecriteria andresolve or escalate defects before go-live.

• Support new location openings relocations expansions andacquiredpractice onboarding throughgo-live.

Go-Live Training & Transition

• Provide hands-on go-live and early-life support at thesite andremain availablethroughthe stabilization period.

• Deliver end-user orientation and enablement sessions tailored to clinical operational and administrative users.

• Produce complete as-built documentation configuration records and asset records for each deployment.

• Transition routine support to the IT Manager Desktop Support and Service Desk teams with the documentation and known-issue detail they need whileretainingescalation ownership for the implemented solution.

Ongoing Support & Escalation

• Serve as the subject matter expert and escalation point for the products and services this role implements.

• Resolve escalated incidents and service requests that exceed the scope of the Service Desk and Desktop Support teams.

• Perform post-go-live configuration changes upgrades patching and platform maintenance through the change management process.

• Support recurring health checks optimization reviews and client-requested enhancements to previously deployed solutions.

• Balance project commitments against an active supportqueue andcommunicate clearly when the two conflict.

Standards Quality & Continuous Improvement

• Contribute toimplementationSOPs playbooks checklists runbooks and training materials that support teams rely on.

• Identifyrecurring deployment and support problems and propose changes to standards tooling or sequencing.

• Follow HIPAA requirements and Hopper security standards throughout deployment and support including data handling device disposal and access provisioning.

EDUCATION

• Associates orbachelors degree in Information Technology Computer Science or a related field preferred. Equivalent professional experience will be considered.

• CompTIA A or Network and Microsoft 365 or Azure certifications preferred.

• CAPM ITIL Foundation oran equivalentproject or service management credential preferred.

EXPERIENCE

• Three or more years of experience in IT implementation deployment field engineering or technical project coordination.

• Experience coordinating multiple concurrent projects against schedules milestones and defined deliverables.

• Hands-on experience deploying endpoints network equipment and site infrastructure in live production environments.

• Experience providing escalated technical support forsystemsthe individual deployed or configured.

• Experience executing after-hourscutovers and migrations with rollback planning and coordinating third-party vendors carriers and cabling contractors.

• Healthcare experiencestronglypreferred including clinic procedural or ASC deployments.

REQUIREMENTS

• Valid drivers license reliable transportation and willingness to travel to client locations including overnight travel.

• Ability to work after-hoursweekend and holiday change windows to avoid disruption to clinical operations.

• Ability to carry project commitments and an active support queue at the same time and to prioritize between them transparently.

• Ability to own project commitments and coordinate resources without direct authority over them.

• Position is based in the United States and supports United States locations. Legal authorization to work in the United States without employer sponsorship isrequired.

KNOWLEDGE

• Implementation deployment and ongoing support lifecycle practices for IT products and managed services.

• Endpoint deployment imaging and configuration management including Intune.

• Networking fundamentals including switching wireless VLANs circuits and structured cabling.

• Microsoft 365 and Azure tenant and workload deployment and administration.

• Project coordination and IT service management practices covering scheduling dependency management change control risk and issue tracking incident and problem management and status reporting.

• HIPAA requirements and healthcare data privacy considerations as they apply to deployment and support work.

SKILLS

• Strong coordination and organizational skills across concurrent implementations and an active support queue.

• Strong hands-on technical skills across endpoints peripherals network equipment and site infrastructure.

• Strong written communication including status reporting and as-built documentation.

• Strong verbal communication across clinical operational technical and executive stakeholders.

• Strong troubleshooting skills under time pressure during an active cutover or a client outage.

ABILITIES

• Ability to move between project coordination hands-on deployment and support work as the day requires.

• Ability to hold a schedule anda changewindow when conditions on site are not ideal.

• Ability toidentifyrisks early and escalate them with a recommended course of action.

• Ability to build trust with client staff vendors and internal technical teams.

• Ability to adapt to evolving requirements and unfamiliar client environments.

ENVIRONMENTAL WORKING CONDITIONS

• Clinical ambulatory surgery center data closet and office environments at client locations

• Regular travelrequired including overnight travel

• Requires after-hours weekend and holiday work during change windows and for escalated support events

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.

• Manual dexterity using a mouse and computer keyboard.

• Requires lifting carrying and positioning of computer and network equipment ladder use and work in server rooms network closets and under desks.

ORGANIZATIONAL REQUIREMENTS

• HOPCoMission Vision and Values must be acknowledged and adhered to

• Must complete all required annual training forHOPCo

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skillsabilitiesand working conditions may change as needs evolve.

Required Experience:

IC