Immigration Support Services Supervisor

The Immigration Case Supervisoris responsible foroverseeing the queue of work in the Petition Assignment Tool (PAT) that is ready for in-office filing ensuring even distribution of work across the team and theaccurateandtimelyprocessing of filings. This role includes developing review schedules coordinating with case managers and supervising the Assembly and Clerk teams to ensure efficient operations and compliance with company policies.

These are the essential functions of the job applicants will be able to perform these essential functions with or without requested reasonableaccommodation:

• Case Management:
• Oversee the queue of filings in the PAT (Petition Assignment Tool) system.
• Assign cases to assemblers andmonitortheir progress.
• Manage a personal caseload of filings while ensuringtimelyandaccurateprocessing.
• Print gather and scan all necessary documents for case managers.
• Collaborate with case managers to complete petitions ensuring all required information is included.
• Review completed petitions for accuracy verifying signatures attached forms and ensuring no pages or barcodes are missing.
• Troubleshoot and resolve issues when required items for filings or case work are missing.
• Package Review Management:
• Develop and manage the review schedule.
• Coordinate with case managers to address any missing information and incorporate necessary additions.
• Create and include photographs as needed.
• Handle late petition submissions efficiently.
• Conduct end-of-day reviews of the PAT system to ensure all cases have been processed and dispatched.
• Team Supervision:
• Supervise the Assembly and Clerk teams providing guidance and support.
• Approve time-off requests for team members.
• Address and resolve any questions or concerns from team members.
• Conduct annual performance meetings with the team.
• Monitor and ensure the completion of job duties by team members. Maintain effective communication with all relevant stakeholders.
• Ensure compliance with company policies and procedures.
• Continuously seek opportunities to improve processes and enhance efficiency.
• Other duties as assigned.

• High school diploma or general education degree (GED)
• 4-6 years of experience
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Attention to detail anda commitmentto accuracy.
• Ability to work collaboratively in a team environment.
• Proficiencyin relevant software and tools.
• Ability to pivot and adapt to quick changes.

PhysicalDemands:

The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employeeis regularly required touse a telephone computerkeyboardand mouse; reach with hands and arms; talk and employeefrequentlyrequiredto walk and sit as well asoccasionallylift and carry objects such as books and files weighing up to50 employeeis occasionally required tostandstoopor vision abilities required by this position include close vision and the ability to adjust focus.

Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off Paid Sick Leave a 401(k) matching program Profit Sharing Paid Holidays Paid Parental Leave affordable Health and Life Insurance including Dental & Vision coverage Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses Tuition Reimbursement and an Employee Assistance Program.

Please note that applications submitted via e-mail will not be considered. If you have questions please e-mail with Immigration Support Services Supervisor Raleigh in the subject line.

Ogletree Deakins has one of the largest Business Immigration practices in the United States and provides a wide range of legal services to employers seeking temporary business visas and permanent residence for foreign national employees. We provide comprehensive immigration services to clients of all sizes including numerous Fortune 500 companies. Our practice is designed to provide superior client service at competitive fixed fee rates. Our attorneys are proactive in handling client matters from case initiation to case strategy/planning to the successful completion of the case always remaining accessible to all of our clients.

We are fully committed to the importance of diversity within the legal professionand all workplace environments and strongly encourage diverse candidates to consider the firm.

Equal Opportunity Employer.