Imaging Operations Team Lead

Knowledge Services is currently seeking an Imaging Operations Team Lead to support the daily operations of the Imaging unit by performing production work coordinating workflow and serving as the primary onfloor resource for questions process clarification and issue escalation. This role requires strong working knowledge of prep scan indexing Indexing Review quality control and all related imaging processes. The Team Lead assists with training identifies issues that impact production communicates concerns with the appropriate leadership and supports the Supervisor and Operations Manager with operational needs. This position is handson and expected to assist wherever needed to maintain production flow and quality.

Work Location: Indianapolis IN (East Side). Some travel required.

Work Hours: Monday-Friday 7:00AM-3:30PM (First Shift)

Responsibilities

• Works production in prep scan indexing Indexing Review and other imaging processes.
• Answers questions and share information with team members as needed.
• Reviews current workload and production data to help maintain steady workflow and appropriate task assignments.
• Assists with training materials and participates in training and crosstraining of associates.
• Operator adherence to department and company processes procedures and quality standards is monitored and any concerns are communicated to the Supervisor or Operations Manager.
• Issues work instructions as directed by the Supervisor and follows up to ensure completion.
• Examines logs reports and output for accuracy neatness and compliance with policies and procedures.
• Maintains open communication and supports a positive collaborative work environment.
• Attendance adherence and performance issues that may impact production are identified and reported to the Supervisor or Operations Manager.
• Assists other teams when their Team Lead is absent to ensure continuity of operations.
• Assists with special projects audits and contracts specific tasks as assigned.
• Must be available for overtime as needed including some weekdays and weekends with notice.
• Performs additional duties as assigned to support overall operational success.

Core Competencies

Managing Work & People (NonSupervisory):

• • Take responsibility for tasks and activities within the scope of the role.
  • Makes self-available to staff for questions and support.
  • Provides process clarification and guidance without performing supervisory functions.
  • Encourages skill development and continuous improvement.
  • Promotes quality and adherence to standards.
  • Supports process improvements and operational efficiency.

Teamwork:

• • Balances team and individual responsibilities.
  • Remains open to others views and feedback.
  • Contributes to a positive team spirit and work environment.
  • Prioritizes team success over individual preferences.
  • Helps build morale and supports team goals.

Communication:

• • Communicates clearly and professionally in writing and verbally.
  • Listens actively and seek clarification when needed.
  • Responds effectively to questions.
  • Participates constructively in meetings and group discussions.

Education and Experience

• Demonstrated strong communication skills.
• Previous leadership or teamsupport experience preferred.
• Higher education or management studies helpful.
• High school diploma or equivalent required.

Qualifications

• Ability to write routine reports production metrics and correspondence.
• Effective and professional verbal and written communication and presentation skills.
• Proficient computer skills; Microsoft Word and Excel experience preferred.
• Ability to learn and apply imaging systems workflows and SOPs.
• Strong attention to detail and ability to follow structured processes.
• Ability to work in a fastpaced production environment and adapt to changing priorities.

Physical Demands and Work Enviornment

• Frequent requirements include sitting talking hearing and using hands to write type handle or feel.
• Close vision is required for document handling and imaging tasks.
• Ability to lift up to 50 lbs. is required.
• The noise level is typically moderate.
• The work environment involves proximity to many individuals similar to a public or shared workspace.

This is a long-term position offered at $23.95-27.95/hr with paid time off benefits and a 40 hour work week of Monday-Friday 7am 3: apply now for immediate consideration.

Physical Requirements:

• Job frequently requires sitting handling objects with hands.
• Job requires standing walking reaching talking hearing and lifting up to 50 pounds.

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process please contact.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. People with disabilities veterans and military families are encouraged to apply.

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