IGT Senior Manager, Clinical Applications- Remote (Midwest)

You will lead a team of clinical specialists within assigned geography to deploy standard processes for customer education escalation service and sales support for multiple modalities. This support spans the pre-sales period through the product lifecycle. Contributes to market share growth via retention of installed base. Accountable for the customer experience revenue and cost targets and operational metrics. Balance resources to ensure appropriate management of all functions

Your role:

• Lead the execution of large-scale professional services and customer adoption programs ensuring projects are delivered on time within scope and aligned with business objectives. Oversee multiple project teams while managing resources mitigating risks and driving operational excellence across complex customer engagements.
• Serve as the executive owner for high-impact customer projects by validating contractual financial and operational readiness before project launch. Ensure successful delivery through strategic oversight proactive governance and effective cross-functional collaboration.
• Develop and execute customer success strategies that drive adoption satisfaction retention and long-term customer partnerships. Lead the resolution of complex customer escalations while implementing continuous improvement initiatives that enhance the overall customer experience.
• Partner closely with senior leadership Product Management R&D Sales Marketing and Business Development to influence product strategy and deliver solutions that address evolving customer and market needs. Leverage customer insights and success stories to strengthen market positioning and support business growth.
• Drive operational excellence by establishing quality management standards standardizing best practices and continuously improving service delivery processes. Manage financial performance through effective resource planning cost management and operational efficiency while ensuring profitable project execution.

You are the right fit if:

• Bachelors degree or equivalent combination of education and experience with 5 years of experience in a technical clinical customer success professional services or sales environment. A minimum of 3 years of leadership experience managing teams and customer-facing operations is required.
• Proven leadership experience managing large-scale professional services customer success implementation or project delivery organizations. Demonstrated success leading multiple teams while delivering strategic business objectives in complex customer-focused environments.
• Strong program and project management expertise including oversight of complex customer implementations resource planning risk management and executive stakeholder communication. Experience collaborating across engineering product management commercial and operations teams is highly preferred.
• Demonstrated ability to build and maintain executive customer relationships through proactive engagement customer advocacy and strategic issue resolution. Proven success managing high-priority escalations while driving continuous improvement and customer satisfaction.
• Strong operational financial and people leadership skills including experience managing budgets profitability resource utilization performance metrics talent development succession planning and building high-performing teams. Excellent communication and influencing skills with the ability to lead effectively across global matrixed organizations.
• You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this Clinical position.

How we work together

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This is a remote role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Michigan Indiana Wisconsin Illinois Missouri Ohio Pennsylvania Iowa Kentucky is $116250 to $186000.00.

The pay range for this position in Minnesota is $123000 to $193000.00.

This role also includes company fleet/car training and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.

In addition other compensation such as an annual incentive bonus sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7% match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here.

At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.

Company relocation benefits will not be provided for this position. For this position you must reside in or within commuting distance to Michigan Indiana Wisconsin Illinois Missouri Ohio Pennsylvania Iowa Kentucky and Minnesota.

Candidates must reside in a city within their territory that holds the majority of the customer base and be located near (within 1 hour drive) a major (non-regional) airport to be considered.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.