ID Review Specialist- Position 02066

Title: ID Review Specialist- Position 02066

State Role Title:Prog Admin Specialist I

Hiring Range: $52300 - $60145

Pay Band: 4

Agency: Department of Motor Vehicles

Location: DMV Headquarters Richmond VA (ID REVIEW WORK CENTER)

Agency Website:

Recruitment Type: State Employee Only - E

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a full-time ID Review Specialist. This is a technical role within a high-volume regulatory unit that focuses on verifying identity documents (e.g. Permanent Resident Cards I-797 form foreign passports with U.S. visas etc.) to determine applicants eligibility for drivers licenses and ID cards. This position makes decisions about exceptions to document requirements and provides guidance to DMV staff and customers. This position requires a high level of expertise in DMV policies state and federal laws and document verification procedures.

Responsibilities Include:
Reviewing and verifying identity legal presence Social Security and residency documents for issuing drivers licenses and ID cards ensuring compliance with Virginia and federal regulations
Assessing customer requests for exceptions to identity document requirements ensuring compliance with state and federal regulations
Clearly communicating document requirements regulatory updates and DMV policies to internal stakeholders enabling effective processing and compliance
Providing guidance to DMV customer service centers assisting with complex inquiries related to document verification and exceptions
Participating in and complete mandatory DMV training programs including fraud detection and policy updates to maintain expertise in document verification and compliance

This position will report in-person to our Headquarters Office in Richmond with limited telework options available after the initial 6-month training period.

The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!

Minimum Qualifications

Ability to research interpret and apply laws and regulations and to analyze documents for authenticity and compliance
Strong verbal and written communication skills to interact with internal staff customers and federal agencies
Ability to resolve document discrepancies and eligibility issues within a regulatory framework
Proficient in Microsoft Office for managing data and reporting
Experience addressing customer issues professionally while ensuring compliance with policies and legal requirements

Additional Considerations

Experience working in a governmental or public-facing regulatory environment
Experience using DMV systems (CSS OnBase)
Experience in processing and verifying immigration-related documents

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities individuals with disabilities Veterans and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.