ICT Support Engineer

ICT Support Engineer

Location:

Site - Town State

Schedule:

5x2 4x3 9hr Shifts

Job Responsibilities and Duties:

The ICT Support Engineer provides timely reliable and customer-focused technical support that enables safe and continuous business operations across Sibanye-Stillwater sites. Working closely with end users ICT team members application owners and approved vendors this position supports ICT equipment applications user access and network connectivity while maintaining company technology and cybersecurity standards. Essential job duties include:

• Provide first- and second-line support for hardware software business applications user access and connectivity issues.
• Prioritize document resolve and escalate service desk requests in accordance with service levels and business needs.
• Support Microsoft 365 mailbox Active Directory and new employee onboarding request
• Install configure maintain repair replace relocate and test end-user devices and related software.
• Troubleshoot network connectivity and assist with cabling network points fiber activities and basic site infrastructure.
• Provide on-site support at Stillwater Mine East Boulder Mine the Columbus MET Complex and underground work areas as required.
• Maintain accurate ICT asset records including equipment tagging movement repairs replacements and audits.
• Follow ICT policies cybersecurity requirements access controls and equipment standards.
• Participate in assigned after-hours and on-call support.

Qualifications and Skills:

• Strong troubleshooting and problem-solving skills across hardware software operating systems connectivity and user access.
• Working knowledge of Microsoft 365 Windows operating systems Active Directory user account administration LAN/WAN connectivity cabling and endpoint support.
• Effective communicator with a professional customer-focused approach and the ability to explain technical information clearly.
• Organized and adaptable with the ability to manage competing priorities document work accurately and operate independently or collaboratively.
• Ability to follow ICT cybersecurity access control equipment and workplace safety requirements.
• Comfortable supporting office shop surface and underground mining operations.

Education & Experience

• High school diploma or equivalent.
• Minimum two years of relevant ICT support desktop support service desk systems support or related technical experience.
• Experience supporting Windows Microsoft 365 end-user devices basic networking user accounts and business applications.
• Associate degree or technical certification in Information Technology Computer Science Networking or a related field preferred.
• Relevant CompTIA Microsoft Azure endpoint management or ITIL certification preferred.
• Experience in an industrial mining manufacturing or field-based environment preferred.

* This position requires after-hours and on-call support regular multi-site travel using company transportation and work in mining-related and underground operational areas as needed.

Sibanye-Stillwater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Sibanye-Stillwater are based on business needs job requirements and individual qualifications without regard to race color creed religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation or preference marital or family status disability genetic information age parental status military service or other non-merit factor.

Required Experience:

IC