HVAC TB Customer Service Coordinator

At Johnson Controls we help create safer healthier and more efficient environments for customers around the this role you will support service operations by coordinating scheduling collections inventory customer accounts and administrative follow-through so work moves smoothly from request to completion.

The Customer Support Coordinator plays a key role in keeping branch service operations organized accurate and customer-focused. You will work closely with the CRC Service Team Manager Service Team Leaders vendors and internal support teams to coordinate service requests manage documentation and help ensure technicians and customers receive timely support.

• Coordinate cash and collections activities and support related administrative follow-up.
• Track employee safety statistics safety training truck inventory counts branch inventory and vehicle inventory records.
• Generate on-call schedules and support schedule updates as service needs change.
• Work with the CRC to schedule customer service requests from initiation through service completion.
• Generate and track customer orders process shipments and support new customer account setup.
• Partner with service leaders to support technician scheduling resource productivity and customer satisfaction.
• Assist with customer surveys connected systems follow-up and customer communication.
• Support vendor invoice and shipment issue resolution AR and AP tasking COI requests and other service administration tasks as directed.
• Support parts ordering material-only service requests quoted jobs special handling updates RMAs and specialty tool return tracking.
• Assist with report tracking supply chain finance tasks new truck creations inventory trunk closeouts vendor setup Global Preferred Supplier List updates fleet administration and uniforms.

• Own your assignments with accuracy accountability safety and integrity so customer inventory and financial records stay reliable.
• Stay close to the work by partnering daily with CRC service leadership and vendors to remove barriers and keep requests moving.
• Keep schedules statuses and follow-up actions current so technicians customers and internal teams always know the next step.
• Use clear timely communication when sending quotes securing POs maintaining bill-to information or resolving service shipment or invoice issues.
• Review reports and exceptions with a problem-solving mindset to improve service flow reduce delays and support better customer outcomes.
• Work as one team across service finance supply chain and branch operations to balance customer expectations productivity and profitability.

• High school diploma or equivalent is required; an Associate of Arts degree or college degree is preferred.
• At least 2 years of administrative experience with a background in Sales Operations and/or Administration.
• Knowledge or experience with a CRM tool such as Siebel or .
• Experience in a call center environment is preferred.
• Ability to analyze and solve problems with a high degree of accuracy.
• Ability to assess issues quickly and provide practical solutions.
• Strong communication skills with the ability to work effectively with all levels of end-users in a patient and friendly way.
• Ability to multi-task establish priorities and work independently with minimal supervision.
• A highly motivated detail-oriented approach with excellent attendance and the ability to work designated hours.
• Proficient computer skills in Microsoft Word Excel PowerPoint and Internet business application usage.

• Desire to learn and grow in a service operations environment.
• Experience supporting cash and collections inventory coordination shipments or AR/AP tasks.
• Experience handling customer orders vendor follow-up or scheduling support in a fast-paced office environment.

• Competitive hourly rates.
• Paid vacation holidays and sick time.
• Comprehensive benefits package including 401K medical dental and vision care available from day one.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• Scheduling and management support.
• Employee discount programs.

If you are organized customer-focused and ready to support a fast-moving service team we invite you to apply.