Human Resources Operations Specialist

HR Operations Specialist

Every great story needs someone backstage.

DEPARTMENT: Operations

EMPLOYMENT TYPE: Full-time

REPORTS TO: Managing Director No. America

LOCATION: Hybrid: Boston MA Portland OR or San Jose CA

Youre the person people go to when they dont know who to ask. You like a tidy file a clean process and a calendar that actually works. You can keep confidential information catch the detail everyone else missed and make an interns first day feel like a big deal. To you good HR is mostly about people feeling looked after.

The Hoffman Agency is an international public relations and integrated marketing communications company that crafts stories to build brands. Our US storytellers work out of Boston Portland and San Jose and they need someone keeping things running smoothly behind the scenes.

We are seeking an organized discreetHR Operations Specialist to run the day-to-day of HR across our US offices. Must have a sense of humor and an appetite for working in a positive team environment.

If you like where the story is leading read on.

CHAPTER ONE

Setting the Scene: The Role

Youll sit in our Operations team and report directly to the Managing Director North America with functional guidance from our retained HR consultant. Day to day youll work hand in hand with our Global HR Operations team and our US Finance team.

Your audience is everyone. On any given day you might be helping a senior leader with a tricky people question walking a new account executive through benefits and getting the next intern class set up. Its a fast-moving agency so priorities shift and youll be the steady hand that keeps HR consistent compliant and human across all three offices.

CHAPTER TWO

The Plot Thickens: What Youll Do

Keep the HR engine running

• Keep employee records HR databases and personnel files accurate current and confidential.
• Own the paperwork side of onboarding and offboarding so peoples first and last days go smoothly.
• Help administer HR policies procedures and programs across all US offices.
• Track compliance training certifications and HR deadlines and nudge people (nicely) until theyre done.
• Answer employee questions on policies benefits and programs and know when something needs to go to the Managing Director or our HR consultant.
• Pull together HR reports metrics and presentations for leadership.
• Become a power user of HR tools (Bamboo Lattice) and support operations in comparing/reconciling data between tools and databases.
• Oversee our bi-annual performance review processes and timelines.
  

Help us find the next great storytellers

• Support hiring end to end for every level from interns to senior leaders.
• Lead interview scheduling candidate communications and logistics across offices and time zones.
• Keep our HRIS and applicant tracking system clean and the data trustworthy.
• Work with hiring managers and our HR consultant to write and post job descriptions (ideally more fun to read than the usual kind).
• Help run our internship program from recruiting and onboarding to day-to-day administration.

Look after our people

• Be the friendly first stop for employee questions and get them to the right answer.
• Support engagement recognition programs and company-wide HR communications.
• Help plan HR events training sessions and all-hands meetings.
• Handle sensitive employee matters with complete discretion.
• Support DE&I committee meetings and campaigns.

Connect the US to the wider Hoffman world

• Partner with our Global HR Operations team to keep US processes in step with global standards.
• Pitch in on process improvement projects and documentation.
• Support global reporting and HR data integrity.

CHAPTER THREE

Attributes of the Protagonist (Thats You)

Organized

Discreet

Detail-obsessed

Approachable

Calm when the deadlines pile up

Sound judgment (and knows when to escalate)

Collaborative across teams and time zones

Clear communicator on the page and out loud

Curious about making things work better

Proactive

Team player

SENSE OF HUMOR

CHAPTER FOUR

The Heros Background: Qualifications

• Bachelors degree in Human Resources Business Administration Communications or a related field.
• 2 to 4 years of progressive HR experience ideally in an agency professional services or media environment.
• PHR SHRM-CP or equivalent certification preferred or actively working toward one.
• Experience supporting recruitment across multiple levels of an organization.
• Comfortable with HRIS and ATS platforms and Microsoft Office. Hands-on experience with BambooHR and Lattice is a plus.
• Experience in a multi-location or distributed organization is a plus.
• Strong writing and verbal communication skills plus the analytical chops to solve problems on your own.
  

CHAPTER FIVE

Where the Story Happens

This is a hybrid role (2-3 days/week in the office) based in one of our US offices: Boston Portland or San Jose. Expect occasional travel between offices. We work standard business hours with some flexibility needed around busy periods key deadlines and time-sensitive HR matters. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Flexibility and willingness to go beyond the call of duty are highly valued and rewarded. Come join us and be on the cutting edge of communications. We value diverse thinking and we regularly push the boundaries of PR.

THE HAPPY ENDING

A competitive salary benefits package and career advancement opportunities will be offered to the successful candidate. We also offer our staff generous PTO a four-week sabbatical after four years and a flexible work culture.

Our salary range for this role is between $75000 and $95000 depending on experience and location.

What comes with it: medical dental and vision coverage; a 401(k) with a company match paid parental leave; 11 paid holidays plus generous PTO; and a four-week paid sabbatical after four years.

Your growth: we offer a $1000 learning fund and the opportunity to learn directly from our Managing Director a seasoned HR consultant and our Global HR team.

How youll work: hybrid in the office 2-3 days a week.

Interested Apply here!

We will contact all shortlisted candidates.

Equal Opportunity Employer: The Hoffman Agency is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other characteristic protected by applicable federal state or local law. We are committed to building a diverse and inclusive workplace where all employees are valued respected and empowered to contribute fully.

This job description conveys the essential scope of the role and is not an exhaustive list of skills duties responsibilities or working conditions. It may change at the discretion of management to reflect organizational needs.

Required Experience:

Senior IC