Human Resources Generalist

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has been dedicated to helping individuals families and communities thrive through compassionate high-quality care and support services. With deep roots in Western Massachusetts and a growing presence across the Commonwealth we are currently seeking a Human Resources Generalist to support our Worcester operations and expanding Central Massachusetts presence. Based on-site in Worcester with occasional travel this role will provide responsive hands-on HR support to employees and managers across employee relations onboarding benefits payroll HRIS compliance and union-related matters.

What We Offer:

• Purpose-Driven Work Support the employees and leaders who provide essential behavioral health services throughout Massachusetts.
• Employee Experience Impact Help employees receive timely accurate and compassionate HR support throughout their employment journey.
• Opportunity to Shape Growth Strengthen HR service delivery while supporting BHNs continued expansion into Central Massachusetts.
• Broad HR Exposure Build experience across employee relations labor relations onboarding benefits payroll HRIS compliance and workforce analytics.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the Commonwealths largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Comprehensive Benefits Generous PTO 403(b) tuition reimbursement medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Serve as a responsive first point of contact for employees and managers seeking assistance with general HR payroll benefits policies and workplace questions.
• Coordinate with recruitment benefits payroll leave administration HRIS training and employee relations colleagues to provide timely well-organized support.
• Assist with health welfare and retirement benefits payroll inquiries leaves of absence and open enrollment activities.
• Maintain accurate and confidential employee records in the HRIS including personnel changes job changes and leave tracking.
• Guide new employees through onboarding and orientation and help ensure a welcoming organized start.
• Partner with the HR Director and union representatives to investigate mediate and resolve grievances fairly and professionally.
• Support collective bargaining preparation by compiling data researching relevant information and maintaining negotiation documentation.
• Help ensure consistent application of collective bargaining agreement provisions related to seniority job bidding wage progression and disciplinary processes.
• Support managers with performance reviews goal setting employee development supervision documentation and performance-management processes.
• Support organizational changes transfers promotions restructures and other employee transactions in partnership with HR and program leadership.
• Promote compliance with employment laws HR policies and best practices while maintaining accurate confidential personnel documentation.
• Compile and monitor HR metrics including headcount and turnover to help leaders identify trends and make informed workforce decisions.

Who You Are:

• Bachelors Degree in Human Resources Business Administration or a related field preferred.
• Five years of experience in an HR Generalist or comparable hands-on HR role.
• At least two years of experience working in a union environment and interpreting or applying collective bargaining agreement provisions strongly preferred.
• Working knowledge of employment laws HR best practices EEO requirements ADA FMLA PFML workplace investigations performance management and policy interpretation.
• Hands-on experience with an HRIS preferably UKG and proficiency with Microsoft Office or Google Workspace.
• Strong verbal and written communication conflict-resolution emotional-intelligence organizational and customer-service skills.
• Ability to manage competing priorities and employee requests while maintaining accuracy confidentiality integrity and timely follow-through.
• Ability to build trusted relationships with managers employees union representatives and HR colleagues and recognize when sensitive matters require escalation.
• PHR or SHRM-CP certification highly desirable.
• Ability to work on-site in Worcester and travel frequently to BHN locations across Massachusetts.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care to individuals families and communities throughout Massachusetts. Our core values Humanity Empowerment Accountability Respect and Teamwork guide how we lead how we serve and how we support one another. If youre ready to make a meaningful difference as part of a mission-driven organization wed love to hear from you.

Salary Range: $60000-$75000