Hth Sys Spec (Assoc GPM)

Major duties include but are not limited to the following:

• Provides access related consultative services working in collaboration with facility service lines to review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs etc.
• Review reviews and evaluate assigned processes and procedures to determine areas of effectiveness efficiency and improvement for proposal through local GPM group and Supervisor.
• Assist supervisor and coordinating efforts to ensure patient concerns are received evaluated and addressed in a timely and effective manner by the appropriate subject matter experts.
• Monitors existing or emerging workflow issues; Monitors management issues and provide guidance to CLS and administrative leads when require required.
• Assist clinic managers and forecasting the impact of staff changes and developing counter measures to mitigate the effect of staff shortages on access to Care.
• Provides administrative program advice for ambulatory care clinical support services.
• Act as a liaison or point person for communications with persons and/or groups internal or external to the facility representing group practice management on clinical access issues
• Provide administrative management for ambulatory care clinical support services. This may include interpreting policies developing and implementing local policies defining administrative requirements and/or providing advice to executive leadership on related issues.
• Work with the National Program Office in collaboration with VAMC Service Lines to review and develop national guidance and policies that will facilitate standardized processes.
• Review and provide input on regulations and policies for local interpretation utilizing local group practice management and communication strategies

Work Schedule: Full Time Monday - Friday 7:30am to 4:00pm
Telework: Ad-Hoc
Virtual: This is not a virtual position.
Position Description/PD#: 99865-S
Relocation/Recruitment Incentives:
Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

To qualify for this position applicants must meet all requirements by the closing date of this announcement 9/18/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you much have served 52 weeks at the GS-11.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

GS-12: Specialized Experience:

• You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. (1) Missions organizations programs and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide agency and facility systems and requirements in various administrative areas such as budget personnel and procurement. At this level applicants would have obtained this experience working within a health care setting working directly with clinicians and local leadership to solve problems in support of the delivery of patient care; applying organizational and system-wide strategies for continuous quality improvement; and experience running an administrative component of a health care program.

You will be rated on the following Competencies for this position:

• Communication
• Administrative and Managements
• Problem Solving
• Critical Thinking

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at