HR Shared Services Specialist Benefits Operations (Tier II)

We anticipate the application window for this opening will close on - 23 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

Medtronics HR Shared Services Team is helping define the future of HR by delivering scalable high-quality support that enhances the employee experience and drives operational excellence. The team executes standardized HR processes and partners across Human Resources Payroll Benefits and external vendors to provide consistent efficient service while advancing continuous improvement automation and process excellence.

This role is based at Medtronics headquarters in Minneapolis Minnesota. The position follows a flexible work model with four days onsite and one day remote per week.

The HR Shared Services Specialist delivers employee support for benefits leave disability and related HR programs while ensuring accurate transaction processing strong data integrity and a positive employee experience. This role partners across HR Payroll and external vendors to resolve issues administer programs support compliance activities and identify opportunities to improve processes systems and service delivery.

Primary Responsibilities

• Administer U.S. health and welfare benefit programs including medical dental vision life insurance accidental death and dismemberment (AD&D) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Process employee benefit enrollments qualifying life event changes terminations and related transactions with accuracy and timeliness.
• Administer disability and leave programs including Short-Term Disability (STD) Long-Term Disability (LTD) Family and Medical Leave Act (FMLA) and company leave policies.
• Serve as an escalation point for employee and manager inquiries related to benefits leave disability and time-off programs.
• Partner with HR Payroll vendors and third-party administrators to research resolve and communicate complex cases.
• Audit transactions records and system data to ensure compliance data integrity and accurate processing.
• Generate reports and support compliance reviews documentation updates testing activities and HR projects.
• Identify and implement process improvements automation opportunities and system enhancements that improve service delivery and operational efficiency.

Required Qualifications

• High School Diploma or equivalent and 2 years of experience in employee benefits leave administration disability programs or HR service delivery processes OR an advanced degree.
• Experience administering employee benefits leave or disability-related transactions.
• Experience using Human Resources Information Systems (HRIS) and case management or benefits administration systems.
• Experience working with confidential employee information while maintaining data accuracy and compliance.

Preferred Qualifications

• Experience in an HR shared services environment supporting benefits and leave administration in a Tier II capacity.
• Experience administering U.S. benefits and leave programs including Employee Retirement Income Security Act (ERISA) Health Insurance Portability and Accountability Act (HIPAA) Consolidated Omnibus Budget Reconciliation Act (COBRA) FMLA and Affordable Care Act (ACA) processes.
• Experience with Workday Microsoft Excel and Microsoft Power Automate for reporting workflow optimization and automation.
• Experience partnering with benefits carriers third-party administrators payroll teams and external vendors to resolve complex employee issues.
• Experience with process improvement initiatives system testing and creation of standard operating procedures knowledge articles or process documentation.

For Baccalaureate degrees earned outside of the United States a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic we are committed to fostering an environment where employees can thrive and make a meaningful alignment with our enterprise-wide workforce planning approach U.S. work authorization sponsorship (H-1B TN J etc.) is offered exclusively for Principal-level roles and above where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @ email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic do not respond click links or open attachments.

If you have any questions concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic please contact us immediately at .

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$64000.00 - $96000.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience certification/education market conditions and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.