HR Executive

Job Description: The HR Shared Services Coordinator will be part of a team that is the first point of contact for employees that have HR related questions.

The selected individual will:
Perform customer service functions by answering employee emails and phone calls pertaining to HR matters resolving most cases within 24hrs
Open and close out HR tickets in Service Now
Provide tier 1 support for HR applications benefits compensation staffing and learning
Enter and audit employee hires and data changes in Workday
Conduct mini new hire orientation including I-9 form and other related documents with employee
Schedule and create courses in the Learning Management System
Process terminations and conduct exit interviews
Generate reports from various HR systems
Maintain employee files

Minimum Qualifications:
Bachelors degree preferred or equivalent combination of education and experience
Prior HR experience preferred
Proven organizational skills with attention to detail and the ability to prioritize work
Operates with a high sense of urgency
Team player willing to assist wherever there is a need
Exercise considerable judgment and discretion in handling telephone calls and emails routing them to others when appropriate
Must have exceptional customer service skills
Proficient with Microsoft Office and Windows-based applications especially Word Excel and Outlook
Ideal candidate will be highly motivated and a quick learner with the ability to master new systems quickly
Excellent verbal and written communication skills
Handle sensitive and confidential information with discretion