Housing Specialist

The Housing Specialist is responsible for timely and accurate completion of specified core tasks for case management under HUDs Housing Choice Voucher Program (HCVP). Directly performs specified core tasks as part of a case management team. The Housing Specialist works closely with PHAs participants and property owners to ensure compliance pursuant to HUD policy and the PHAs HCVP Administrative Plan.

Responsibilities will include but not be limited to: completing assessments evaluations income calculations file reviews and development of operating procedures for Affordable Housing programs either independently or as a team member while at the same time maintaining a high quality of customer service with clients. Specific duties include but not limited to:
1. Manage monitor and maintain monthly portfolio that includes but not limited to collecting processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria.
2. Ensure that tasks assigned are completed in an accurate and timely manner.
3. Operates/maintains computer printer scanner copier fax and additional office machines.
4. Completes accurate data entry in CGI and client system of record necessary to monitor and produce formsreports correspondence or other material.
5. Analyze organize evaluate alphabetize and file materials or data as necessary.
6. Assist other staff members when requested.
7. Implement new CGI/HUD/Client policy procedures and requirements as provided by the Supervisor.
8. Research and respond to inquiries from clients property owners and tenants regarding case load matters and concerns.
9. Educate program team members participants appropriate agencies and the public concerning affordable housing regulations policies and procedures.
10. Compile information generate and present CGI internal and client reports in an accurate and timely manner.
11. Perform related duties as assigned by the Supervisor and provide staff coverage as needed.
12. Participate in ongoing meetings with the client and take the minutes for distribution.
13. Escalate all issues that need immediate supervisory attention.
14. Ensure adherence to all policies and procedures.
15. Work closely with other team members to provide high level of customer service

Required qualifications to be successful in this role:
Associates Degree (Bachelors degree preferred) from an accredited college or university in Business or Public Administration Social Sciences or related field. One year of customer service experience in the affordable housing industry preferred. Strong mathematical skills and excellent organizational skills with attention to detail.
Must obtain Certified HCVP Specialist within one year of employment.
Desired qualifications/non essential skills required:
Ability to: coordinate work activities; make independent decisions; express oneself clearly and concisely both orally and in writing; establish and maintain effective working relationships with staff clients landlords and tenants; deal effectively with situations requiring tact and diplomacy; prepare clear and concise reports. Must have strong
computer skills and be able to enter data in multiple electronic information systems. This role also requires the ability to make calculations similar to those performed when preparing tax returns.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $35200.00 $70300.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
.Competitive compensation
.Comprehensive insurance options
.Matching contributions through the 401(k) plan and the share purchase plan
.Paid time off for vacation holidays and sick time
.Paid parental leave
.Learning opportunities and tuition assistance
.Wellness and Well being programs

#CGIFederalJob
##LI MP12

• Housing (Fed)
• Portfolio Management
• Communication
• Conflict Resolution
• Problem Solving

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.