Housing Operations Analyst

Type of Appointment: Full-time Probationary

Job Classification: Housing Operations Professional II

Anticipated Hiring Range: $4617 - $4804 monthly

Work Schedule: Monday-Friday 8 am-5 pm; occasional evenings and weekends


THE DEPARTMENT:

University Housing Services (UHS) is responsible for delivering a comprehensive student housing experience which includes operations in residential life business operations facilities management conference services marketing and information systems. This position will have responsibilities in support of the UHS department with a focus on duties supporting the Residential Life and Business Operations teams. The Residence Life Team (RL T) is responsible for the development and delivery of services and programs in a residential experience that ensures the quality of life well-being and personal development of residential students contributing to retention and academic success. This unit is responsible for establishing policy and procedure in the residential facilities individual contact with residents advising and facilitating student government administering conduct intervening in crisis developing educational and programmatic efforts and coordinating the safety and security of residents. The Business Operations team is responsible for the business processes for residents and staff. This includes managing the housing application contracting reporting student accounts keys and IT systems and access. Additionally this area oversees customer-facing services such as the front desks package room management department email phones and communication. Business Operations also includes desktop support conference services and marketing as well as budget management and oversight of accounts receivable for the department.

DUTIES AND RESPONSIBILITIES:

Residence Life Support:

• Support administrative functions of the Director of Residence Life and the Residence Life team
• Coordinate the general accounting process and provide support and training to the Residence Life Team including but not limited to petty cash funds; purchases of programming supplies; reimbursements; and other financial transactions
• Provide oversight and coordination of the annual health and safety inspections
• Coordinate Residence Life Team parking passes and assignments
• Provide administrative support for recruitment of professional staff
• Provide administrative support for the recruitment and timekeeping of our graduate intern staff
• Maintain active calendar tracking and communication of upcoming activities giving special attention to all designated funding sources

Business Services Support:

• Support administrative functions of the Director of Business Operations and the Business Services team
• Work independently to implement and coordinate the training of staff on processes and systems including but not limited to issues related to financial transactions reimbursements and housing software
• Provide reports and data related to finance & budget staffing training occupancy etc.
• In collaboration with department partners this position will also be responsible for information & communication coordination strategies to increase effective communication and outreach
• Coordinate community front desk operations and provide day-to-day work direction training and resources to student staff assigned to those areas.
• Coordinate cross-departmental processes between Residence Life Business Services and * Facilities including but not limited to: Emotional Support Animal process Bike Storage Process Temporary/Emergency housing process Cancellation process Student paycheck distribution Coordination of staff and RA meal plans.

General Responsibilities:

• Participate on/in department division and university projects committees and task forces.
• Participate in regional state and national organizations related to housing and residence life student personnel and student development.
• Serves as a member of the timeline committee that coordinates the annual move-in and move-out process.
• Serve in a supportive role for the oversight of contracting and room assignment services for University Housing Services.
• Occasional night and weekend work is required in order to facilitate annual events such as move-in campus open houses orientation etc.

QUALIFICATIONS:

• Bachelors Degree - in a related field.
• DL NUMBER - Driver License Valid and in State Valid Califoirnia drivers license and auto insurance.
• Two years of relevant experience.
• Working knowledge of housing operations including housing operations systems policies procedures laws and regulations and best practices. Working knowledge of student organizations collegiate policies and communications. Strong organizational skills to plan organize and prioritize multiple projects and housing operations. Strong analytical skills to assess operational efficiency and support budget management. Ability to provide lead work direction and training to students and housing support staff. Strong communication and interpersonal skills to work effectively with students parents staff and campus partners. Proficiency in using housing operations software and/or related equipment.

PREFERRED QUALIFICATIONS:

• Experience working in university housing student affairs residential operations or a comparable environment.
• Experience coordinating administrative or housing operations processes.
• Experience supporting financial transactions accounts or budget-related processes.
• Experience providing training or leading work direction to student employees or support staff.
• Experience using housing management systems such as StarRez and enterprise systems such as Oracle PeopleSoft.
• Experience analyzing operational data and developing or improving administrative procedures and processes.
• Strong written verbal organizational and customer service skills.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSUs mission is to prepare educated responsible individuals to contribute to Californias schools economy culture and future. As an agency of the State of California the CSUs business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified determining the suitability of the candidate for the position Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature gravity and recency of the conviction the candidates conduct performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information go to the California State University Background Check Policy.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

CSU Classification Salary Range

This position is part of the CSUEU bargaining unit 9. The CSU Classification Standards for this position are located on the CSU Classification Standards CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $4617 and maximum $6727 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information go the I-9 Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Drivers license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points if their license is Class C or 4. Not have more than 5 DMV Points if their license is Class A B or C with endorsements. For more information go to the Authorized University Driver Policy.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at the California Child Abuse and Neglect Reporting Act policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation including the Jeanne Clery Campus Safety Act California Education Code section 67380 and the Higher Education Opportunity Act (HEOA) Cal Poly Pomonas Annual Security Report and Annual Fire Safety Report are available for viewing at Cal Poly Pomonas Annual Security Report and Cal Poly Pomonas Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. For more information see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at . For more information go to Employment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

As a federal contractor Cal Poly Pomona complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings.

Other Notices

For other important employment notices we invite you to visit Cal Poly Pomonas Employment Notices web page.