Housing Case Manager Site Manager

Key Responsibilities
Member Support & Service Delivery
Maintain scheduled contact with assigned members to support housing stability
independent living skills and crisis prevention.
Assist members with developing and achieving whole health and resiliency goals.
Link members to behavioral health medical community and natural support resources
as needed.
Participate in the creation and updates of Person-Centered Plans Crisis Plans or
Housing Stabilization Plans for members not linked to a behavioral health provider.
Provide education engagement and support to members and their families/caregivers
using non-clinical approaches.
Maintain a working knowledge of the Eviction Prevention Protocol and support
intervention steps as needed.

Documentation & Reporting
Document all service contacts and interventions using required logs and monthly service
notes in accordance with program standards.
Assist clients with the completion of their annual recertification documentation.
Submit accurate and timely documentation signatures and required reports.
Maintain applicant/waitlist tracking as assigned and support Residential Selection
Committee processes.
Maintain confidentiality and comply with HIPAA and Medicaid regulations.
Assist clients with required work order and maintenance forms.
Coordinate services with local vendors.

Collaboration & Communication
Work closely with Vaya Health Residential Housing Specialists ARC of NC Property
Management staff and internal Covenant Case Management team members.
Participate in interviews for housing applicants as requested.
Notify supervisors of member concerns safety risks or eviction risks promptly.
Represent the agency in a professional and ethical manner in community settings.

Qualifications
Required:
High School diploma or equivalent
Valid drivers license reliable transportation and ability to travel to work site
Ability to pass background check and required credentialing

Strong communication documentation and interpersonal skills

Preferred:
Experience working with MH/SU/IDD/TBI populations
Experience in case management supportive housing or human services
Associate or Bachelors degree in Human Services Psychology Social Work or related
field

Work Environment & Physical Requirements
Field-based position requiring travel to housing sites
Ability to sit stand walk and lift up to 25 lbs occasionally
Must maintain professional boundaries and safety practices

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity respect and compassion.

Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability genetic information veteran status marital status or any other protected characteristic under applicable federal state or local laws.

We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse inclusive and respectful environment for all employees contractors and applicants. Employment decisions are based on qualifications merit and business needs.