Housekeeping Shift Manager, NF-03

Serves as a shift management in a housekeeping and laundry operation of an Armed Forces Recreation Center (AFRC) resort that includes providing administrative and management support for other resort operations where the paramount responsibility is the day-to-day management of operations and supervision of unionized staff for the provision of services to hotel guests and patrons.

Serves as a shift manager in charge of a specific shift operation and coordinates the carrying out of laundry and housekeeping functions to ensure the smooth and efficient operation of the department. Plans and schedules completion of work according to priorities and deadlines. Prepares and maintains daily operational records and reports. Ensures that lost and found policies and procedures are followed. Assist in the supervision and conduct of inventories including the preparation of inventory records. Conducts inspections of rooms and surrounding areas to determine maintenance or repair work required and that cleanliness and condition and inventory of furnishings in accordance with established standards on a daily basis. Completes inspection checklist and monitors proper care and use of equipment and supplies.

Interacts with guests to resolve room discrepancies and concerns determines resolution according to policy and practice and follows-up. Exercises tact and diplomacy when dealing with sensitive or privacy concerns. Performs supervisory functions such as approving or disapproving leave rating disciplining and/or providing recognition for performance. Enforces proper grooming standards conduct and cleanliness standards of the staff. Follows emergency procedures to respond and direct housekeeping staff and guests. Performs administrative functions such as preparing purchase requests.

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be able to obtain a Tier 1 background investigation.
• Must be able to work weekdays weekends holidays and various hours of the day and week when required.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicants relevant experience skills knowledge and abilities (KSAs) as they pertain to this position.

A qualified candidate must possess the following:

Two years demonstrated work experience that provided a working knowledge of housekeeping in a hotel or related field. Must be able to apply inspection procedures and be able to meet and deal with all levels of personnel and apply a high degree of tact and diplomacy that demonstrates strong leadership qualities. Must be able to effectively communicate orally and in writing. Must be knowledgeable in using computers and different programs: experience with micro soft word and excel is preferred.

The Hale Koa Hotel will be having an in-person Job Fair on Tuesday September 1 2026 from 9:00 AM to 2:00 PM.

Applicants will submit their applications and resumes which will be immediately reviewed and if qualified given to management for an on-the-spot interview. Selected applicants will start the pre-employment process to include fingerprinting following the interview.

All applicants must have resided in the United States for a minimum of three (3) years preceding this application.

Applicants should bring the following:

• Resume must be two pages or less
• 2-3 Professional references with contact information
• Valid photo ID and Social Security Card
• Applicable professional certificates and/or transcripts