Housekeeping Room Attendant

The Room Attendant is responsible one of the most important tasks in the hotel:ensuring that each guest experiences clean accommodations and facilities making sure that all traces of previous guests are removed and that everything is working.

Department:

Housekeeping

FSLA Status

Non-Exempt

None

• Contributes to the departmental and property monthly goals for guest satisfaction scores by doing the job right the first time and giving exemplary service that goes above and beyond guest is Job One for all team members.
• Attends Housekeeping Morning Huddle and reviews assigned to floor and checks cart for appropriate items tools linen and terry.
• Follows all safety protocols including care of safety beacons and OSHA/HAZCOM proper chemicals according to OSHA Safety and Health Management System guidelines.
• Maintains proper cart placement while cleaning rooms awareness of surroundings and maintaining safe keeping of master keys and guestroom key cards. Is completely trained in competent in all emergency procedures and be ready to take charge in an emergency. Is constantly aware of potential security threats and If You See Something Say Something by notifying the Manager on Duty or any other Manager.
• Be alert to hazards anywhere observed in the hotel and take personal responsibility to ensure they are corrected.
• Proceeds to first check-out rooms that do not have Do Not Disturb signs by knocking twice and saying Housekeeping loudly enough to be heard. If no answer open door slowly and say Housekeeping again.
• Positions cart across the entrance for security guest returns move your cart close the door and ask them to use their they dont have a key they should go to the front desk.
• Closes and drapes/ sure they fit work properly clean and not them set to hotel standards.
• Turns on all lights. Plugs any lamps into correct switches properly. Replace burned out light bulbs with specified light lampshades with dry cloth and any damaged shades via Quore.
• Empties trash and removes any used guest amenities. Empties trash and items or trash from underneath beds and furniture between bed and nightstand between mattresses and box springs behind bathroom door in shower/tub in closet in drawers in microwave or refrigerator.
• If any items are left behind in a check out room enters the item into Quore and asks Housekeeping Manager on Duty to take the item to Lost and Found.
• Removes towels and all not place bedding that is not being laundered on terry and linen that is ripped stained frayed thin torn stained or rough and put in Special Treatment any guest items neatly on dirty linen in appropriate cart for transfer to Laundry.
• Checks mattress if worn stained ripped or torn. Checks mattress and box spring any with stains damage or crushed sure no debris under carefully for hair throwing any found away on toilet.
• Checks lumpy flat stained or unable to spring back when folded in half report in Quore for replacement.
• Checks and clean walls and ceiling dusting with telescoping any holes damage peeling chips or mold/mildew via any marks with Magic Eraser or wet sponge.
• Dusts all furniture with clean cloth removing dust from under bed between bed and nightstands and between bed and under cushions and wipes cushions with cloths. Spot clean more serious stains via Quore. Makes sure proper furniture in place. Ensures drawers open and close any furniture issues including damage stains burn marks peeling damaged hardware and scratches.
• Checks TV and remotes turning on TV and replacing batteries if remote doesnt channel 3-5 times checking for good picture. If issues with remote or TV reports the problem via Quore.
• Turns on Air Conditioner via to guest-chosen temperature for stayovers and to hotel standard for any issues like noises rattles mold debris missing knobs damp carpet via and wipe AC with cloth.
• Empties and sanitizes all trash containers.
• Straightens room straightening and clean nightstand items cleaning ice buckets and placing in specified coffee maker arranging with supplies on specified tray in proper any worn damaged or stained microwave and refrigerator with appropriate cleaner.
• Cleans and arranges closet water from iron Winds appliance cords neatly. Places ironing board in proper location reporting any tears stains or rips via Quore. Straightens hangers and verifies appropriate count is laundry bag and slip if missing.
• Makes bed using sheets that fit. Checks carefully for hair and disposes on bed skirts to 1 inch above flooring with no white lining showing. Report any issues via or positions mattress fitted sheet on hem down pulls tight smoothing out flat sheet on hem down pulling tight and smoothing out blanket on pull up to top of flat sheet then smooths out top sheet and blanket between mattress and box hospital tuck on back sheet and blanket and tucks between mattress and box spring on both pillowcases on with tag down tucks in ends smooths our wrinkles and puts standard numbers of pillows on bed.
• Puts comforter on and pulls up to headboard hanging down even amount on both comforter back and smooth out carefully for hair and disposes on cart.
• Cleans and disinfects bathrooms and wet bar bathroom in this order: vanity/counter sink/faucet mirror shower/tub faucet shower curtain toilet floor.
• Cleaning vanity/counter: Use appropriate cloths and cleaners sit for recommended new cloth for each part of not reuse on removing appropriate cleaner on entire counter including sit for recommended time before wiping at one end and moves to the other.
• Cleaning sink/faucet:Cleans caulk and grout with appropriate cleaner or wet any loose cracked missing stained grout or caulk via drain stopper throws away hair and debris spraying stopper with appropriate cleaner and wiping stopper runs water for 5 seconds checking for standing not draining reports issue via appropriate cleaner on sink lets sit for recommended time and then wipes all fixtures with appropriate cleaner and wipes dry.
• Cleaning mirror:Sprays appropriates cleaner on mirror moving from top to bottom and from one side to the other then wiping dry. Inspects for remaining hair.
• Cleaning tub and shower:Focuses on removing appropriate cleaner on entire tub/shower in corners where tub meets cleaner sit for recommended time wipes dry moving from top to bottom and then from one end to the other on each caulk and grout with appropriate cleaner and wet any loose cracked missing or stained caulk or drain stopper if possible throwing away hair and debris from tub stopper with appropriate cleaner and wipe stopper and run water for 5 water stands notifies maintenance via all fixtures with appropriate cleaner lets sit then wipes shower curtain on all if ripped torn hem is loose or carefully for hair and throws away.
• Cleaning toilet:Squirts appropriate toilet bowl cleaner around inside of bowl and lets sit for the recommended appropriate cleaner on seat lets sit recommended time wiping clean with lid and seat sprays appropriate cleaner lets sit for recommended time and wipes toilet bowl using toilet bowl brush then seat and lid sprays appropriate cleaner lets sit recommended time wipes appropriate cleaner on base and tank of toilet including handle lets sit for recommended time and wipes any missing cracked loose or stained caulk or grout or any mold or mildew using Quore.
• Replaces towels checking for any ripped frayed thin torn or stained such item is placed in Special Treatment bag.
• 1 bed: 2 bath towels 2 hand towels 2 washcloths 1 bathmat.
• 2 beds: 4 bath towels 4 hand towels 4 washcloths 1 bathmat
• Be sure ends of all hanging towels are even and folded towels look the same.
• Replenish guest amenities:Replaces toilet paper if more than half end corners under to make a tissue if it has reached the warning color. Pushes center of two tissues into box opening fan out tops.
• Provides new amenities and arrange them properly.
• Cleaning bathroom floor:Focuses on removing appropriate cleaner on part of floor farthest from cleaner sit for recommended time and wipes dry. Cleans way across floor until reaching any missing loose cracked or stained grout via air one last time for hair disposing of it on cart.
• Inspecting and Vacuuming Guest Room:Check carefully for hair or debris. Ensures bedding is smooth drapes/AC set to standard towels and cleans between connecting sure all amenities and materials are in place according to brand hard to reach areas with carpet starting from farthest corner from door using front to back motion overlapping halfway each time and leaving no alongside bed and under movable cleans small stains. Checks for burns rip tears major stains and reports via carefully for vacuum bag if more than half air freshener. Reports any disagreeable order via Quore.
• Washes dishes utensils glasses and any other kitchen equipment when a kitchen or wet bar is present all according to the property procedures.
• Uses Quore app to document room cleaning status as room is started and as room is finished.
• Cleans and organizes laundry room and storage closets at the end of each shift.
• Secures all storage closets laundry doors and laundry chutes at all times.
• Reports room discrepancies e.g. a room that is dirty that shows it was unoccupied.
• Identifies leads for sales by surfacing information on guests companies and reasons to visit and communicate them to Sales using the specified method.
• Takes personal responsibility to rectify guest complaints to their satisfaction. Listen actively to the guests complaint or concern tell them what you are going to do and then follow through entering the issue in Quore and taking personal responsibility to ensure the guest is satisfied with the let a guest leave unhappy.
• Loads washers and dryers folds sheets and towels in the laundry room as needed.
• Performs deep cleaning assignments utilizing the appropriate Quore checklist.
• Identifies leads for sales by surfacing information on guests companies and reasons to visit and communicate them to Sales using the specified method.
• Be familiar with all Brand Standards for Hilton Garden Inn Rooms.
• Maintains regular attendance in compliance with the hotels standards as required by scheduling which will vary according to the needs of the hotel.
• Wears appropriate brand required uniform and name tag during all scheduled shifts.
• Performs all other duties assigned from time to time.

• Detail oriented and thorough.
• Ability to perform basic communication skills

Education sufficient to read write and speak as needed for the job.

• Prolonged periods standing and walking and frequently pulling pushing and bending.
• Must be able to lift and carry up to 25 pounds at a time.

Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Experience:

IC