Housekeeping Manager

Responsibilities:Provides courteous personalized attentive sincere consistent Guest Service by responding promptly and efficiently to inquiries request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest difficult or unusual problems arising with Guests while maintaining good Guest relationships demonstrating outstanding hospitality through the corrective action open and clear communication with all departments and guests to ensure consistent Housekeeping leadership team with all of the following departmental functions and concerns: assist with opening and the PM shift maintaining uniform control guest requests monthly meetings quality assurance in public space and guest rooms linen and supply inventories assist with scheduling Kronos and payroll cost Housekeeping inventories to ensure adequate levels are the cleaning and servicing of all guestrooms and inspects all vacant rooms and complete all reports needed. VIPs Due-Outs V/Ds all cleaning defects and reassigns them to the responsible Guest Room Attendant. Completes a full inspection form for each for overseeing the Housemen ensuring that they are working appropriately with GRAs and that they are completing all daily housemen duties/special in overseeing the Laundry Department and all its in energy conservation Hotel property and work areas by keeping them clean well maintained stocked and properly in maintaining Omni standards of cleanliness and a consistent guestroom/guest in maintaining a highly motivated and trained staff that continually strives for excellence in service and :Prior Housekeeping Supervisory/Management experience supervisory experience in an upscale full-service hotel environment strongly to teach employees importance of and how to interact with internal/external guests and courteously solve internal requestsAble to set priorities for the Housekeeping team and provide feedback to others that enhances to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephoneAbility to work well under pressure managing quick turns and high organizational be able to work a variety of shifts including weekends and bend lift carry push pull and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion of arms hands and legs. May work both indoors and preferred