Housekeeping Manager

The Las Olas Company Inc.

Riverside Hotel

Position Description

POSITION: HOUSEKEEPING MANAGER

DEPARTMENT: HOUSEKEEPING

REPORTS TO: ROOMS DIVISION MANAGER

REQUIREMENTS:

Minimum 2-4 years of progressive housekeeping leadership experience in a hotel or resort environment.

Previous supervisory or management experience required.

Strong knowledge of housekeeping operations room inspection standards and productivity management.

Advanced computer skills required including proficiency in Microsoft Excel Outlook scheduling

systems payroll/timekeeping systems and hotel property management systems.

Experience with labor forecasting scheduling and workforce management preferred.

Excellent organizational analytical and communication skills.

Ability to lead a diverse team in a fast-paced environment.

Ability to work flexible schedules including weekends and holidays.

SUMMARY:

The Housekeeping Manager supports the Rooms Division Manager in overseeing the daily operations of the Housekeeping & Laundry Department. This position is responsible for maintaining high standards of cleanliness service productivity and guest satisfaction while providing leadership and direction to Supervisors Room Attendants Housepersons and Public Area Attendants. The Housekeeping Manager plays a key role in labor management scheduling training room inspections and operational reporting while serving as a hands-on leader focused on daily execution and team performance.

Essential Duties and Responsibilities

Oversee the daily operations of the Housekeeping and Laundry Departments to ensure cleanliness quality productivity and service standards are consistently achieved.

Conduct routine inspections of guest rooms public areas laundry facilities back-of-house areas and employee spaces to ensure compliance with hotel standards.

Ensure hotel linen terry uniforms guest laundry and dry-cleaning services are processed efficiently and meet established quality expectations.

Coordinate room readiness and communicate effectively with Front Office Engineering and other hotel departments to support operational success.

Respond promptly to guest requests and service concerns implementing appropriate service recovery measures when necessary.

Lead coach and develop Housekeeping Supervisors and hourly team members to promote accountability engagement and exceptional performance.

Assist with recruiting onboarding training and performance management of housekeeping and laundry associates.

Conduct daily lineups and departmental meetings to communicate priorities goals and operational updates.

Prepare and manage staffing schedules based on occupancy forecasts business levels and operational needs.

Monitor labor costs productivity standards overtime and staffing levels to achieve departmental labor goals while maintaining service excellence.

Utilize workforce management payroll and scheduling systems to manage attendance staffing and payroll-related functions.

Maintain accurate housekeeping and laundry records reports inventories and operational documentation.

Utilize property management systems housekeeping software and Microsoft Office applications to analyze performance track productivity and identify opportunities for operational improvement.

Assist in the preparation monitoring and administration of the Housekeeping and Laundry operating budgets.

Maintain and regularly update the departments digital business plan ensuring departmental goals action plans project timelines and key performance indicators remain current and aligned with hotel objectives.

Monitor and control inventory levels for linen guest supplies cleaning chemicals laundry supplies and operational equipment.

Assume operational leadership of the department in the absence of the Rooms Division Manager as needed.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger handle or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stoop kneel crouch or crawl. The employee is occasionally required to sit.

The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision and color vision. While performing the duties of this job the employee is regularly exposed to fumes or airborne particles and toxic or caustic chemicals. The employee is frequently exposed to moving mechanical parts; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

EQUIPMENT USED:

Computer printer broom mop duster washer dryer vacuum cleaner carpet extractor bonnet machine

I the undersigned read and understand the content of this Job Description.

SIGNED: DATE:

DATE:

DEPARTMENT MANAGER

DATE:

GENERAL MANAGER

EOE/M/F/V/D