Housekeeper (Full-Time)

Job Summary

The Housekeeper at Chanticleer Inn Bed & Breakfast plays an essential role in creating a warm welcoming and memorable guest experience at one of the regions most distinctive boutique lodging properties atop historic Lookout Mountain.

This position is responsible for maintaining the cleanliness comfort and presentation of guest rooms and shared spaces in accordance with Chanticleer Inn standards. Typical schedules occur between 8:00 AM and 5:00 PM with shifts ranging from 68 hours per day up to five (5) days per week with two (2) days off. Under the direction of the Chanticleer & Grandview Manager the Housekeeper supports guest satisfaction through attention to detail consistency and service excellence.

This position supports Rock City Enterprises mission:

To enrich lives through Wonder and Connection.

Essential Duties & Responsibilities

Guest Experience & Professional Standards

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises mission culture and values.
• Model appropriate guest and partner interaction at all times maintaining a professional and welcoming presence.

Guest Room & Facility Cleaning

• Enter guest rooms following established procedures to ensure vacancy and proper access before entry.
• Replace guest amenities and supplies in rooms according to standards.
• Replace soiled linens and terry with clean items; make beds and neatly fold terry.
• Clean and stock bathrooms thoroughly including fixtures floors and supplies.
• Clean non-guest room areas as assigned.
• Remove trash dirty linens and used service items from rooms and work areas.
• Dust polish and remove marks from walls furnishings windows and fixtures.
• Vacuum carpets and perform floor care duties in guest rooms and designated areas.
• Straighten and arrange furniture desk items and appliances.
• Check that all appliances and room equipment are present and functioning properly.

Laundry & Inventory Support

• Launder linens and other housekeeping items as needed.
• Monitor housekeeping and related supply inventory and notify leadership when par levels are low.

Communication & Compliance

• Notify the Manager of any maintenance issues repairs or guest room concerns requiring attention.
• Ensure all company policies procedures and safety standards are followed consistently.
• Perform other duties as assigned by management to support lodging operations.

Qualifications

Education & Experience

• Must be at least 18 years of age.
• Previous experience in lodging hospitality or a related field preferred; training provided as needed.

Knowledge & Skills

• Kind dependable personality with a strong commitment to teamwork and guest service.
• Ability to present a professional engaging and polite image to guests and partners.
• Strong communication skills in one-on-one and small group settings.
• Ability to read and understand operational procedures and cleaning standards.
• Ability to work effectively in a fast-paced team-oriented environment.

Availability

• Flexible availability to work nights weekends holidays and special events as needed.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 40 pounds.
• Frequent walking standing stooping kneeling or crouching.
• Work performed in a lodging environment with regular exposure to cleaning chemicals and physical activity.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage Care Wonder Excellence