House Manager

Job Description:

Berklee is a global community of artists educators and creative entrepreneurs. As the worlds leading institution for music dance and theater Berklee empowers inspired individuals to connect innovate and excel. Every team member plays a vital part in this student-centered mission-driven work fostering an environment where creativity artistic expression and cultural diversity thrive.

The Concert Operations team is seeking a collaborative House Manager. Reporting to the Associate Director of Front of House Operations this hybrid role splits time between remote administrative planning (40%) and lively on-site event execution (60%). It is the perfect opportunity for an organized theater professional who loves live performances and thrives in a student-centered environment.

Key Responsibilities:

• House Management: Act as the primary point of contact during assigned events managing crowd control troubleshooting patron requests and serving as the direct liaison for production teams artists and security.
• Administrative Support: Build detailed show info sheets manage ticketing scanners coordinate student usher event schedules and evaluate front-of-house procedures to suggest creative process improvements.
• Team Leadership & Mentorship: Supervise and guide the student usher staff on a per-show basis fostering a supportive inclusive and professional growth environment for student workers.
• Accessibility & Safety: Coordinate venue accessibility layouts for patrons ensure compliance with ADA standards manage facility safety regulations and safely secure facilities before and after events.
  

Required Qualifications:

• Three to five years of experience in a guest experience or front-of-house role within a performing arts or theater environment including some supervisory experience.
• Excellent interpersonal and communication skills with a high level of diplomacy when interacting with touring personnel promoters and the public.
• Outstanding organizational skills and the ability to remain calm focused and solution-oriented under pressure.
• Tech-savviness with proficiency in Google Suite/Microsoft Office and a strong interest in learning event systems (such as Smartsheet Etix FileMaker or When-to-Work).
• Absolute flexibility to work a seasonal schedule consisting of nights weekends and holidays dictated by the colleges exciting academic performance calendar.

Culture and Benefits: Berklee fosters a vibrant inclusive workplace that celebrates multiple perspectives and honors work-life balance. This position offers a highly supportive environment alongside a robust partial benefits package designed to support holistic well-being and professional growth. Admin hours can easily be performed from home when on-site tools are not required.

Hiring Range: $21 to $29 per hour; hourly rate dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

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