Hotel Clerk

Responsibilities:

• Sell rooms utilizing excellent customer service skills and yield management
• Resolve customer complaints and answer guest inquiries regarding hotel services events directions local attractions a friendly professional manner
• Complete all registration forms and computer input
• Retrieve and distribute room keys
• Calculate and print hotel bills and accept payment for various room charges utilizing standard cash and credit procedures
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports
• Balance all transactions at the end of shift (audit out)
• Operate manual procedures in the event of computer failure
• Other duties as assigned by management

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

IC