HostHostess Pool Lounge

• Warmly greet and acknowledge guests upon arrival and throughout their Pool Lounge experience.  
• Serve as an ambassador of Fairmont New Orleans and the Pool Lounge.  
• Manage reservations seating assignments waitlists cabana assignments and guest preferences as applicable.  
• Escort guests to tables loungers cabanas or designated seating areas.  
• Communicate relevant information regarding menus Pool Lounge offerings hours amenities and hotel policies.  
• Maintain knowledge of Pool Lounge food and beverage offerings.  
• Maintain awareness of cabana packages special events promotions and seasonal offerings.  
• Monitor guest flow and coordinate closely with Servers Bartenders Runners and Management.  
• Manage guest expectations regarding wait times seating availability and cabana availability.  
• Coordinate VIP arrivals special occasions celebrations and guest preferences.  
• Answer telephone calls and assist with reservations guest inquiries and operational communication.  
• Respond promptly and professionally to guest questions concerns and requests.  
• Assist with guest recovery efforts and involve leadership when appropriate.  
• Maintain cleanliness organization and presentation of the host stand entrance seating areas and guest-facing spaces.  
• Monitor poolside conditions and communicate safety maintenance or guest concerns to appropriate hotel leadership.  
• Maintain familiarity with Fairmont New Orleans amenities dining outlets events and local attractions.  
• Support the Pool Lounge during peak periods and high-volume operations.  
• Assist with opening closing stocking cleaning and other operational duties.  
• Maintain a polished and professional appearance consistent with Fairmont New Orleans standards.  
• Follow all hotel policies service standards safety procedures and pool-area regulations.  
• Perform additional duties as assigned.  

Qualifications :

• Previous Host / Hostess restaurant hotel resort pool or guest service experience preferred.  
• Luxury hotel or upscale hospitality experience is an asset.  
• Excellent communication and interpersonal skills.  
• Strong organizational and multitasking abilities.  
• Ability to remain professional and composed in a high-volume environment.  
• Professional appearance and polished demeanor required.  
• Strong guest service mindset.  
• Basic computer and reservation system experience preferred.  
• Ability to work outdoors for extended periods in warm and humid weather.  
• Ability to work flexible schedules including days evenings weekends holidays and extended shifts.  
• Must be legally authorized to work in the United States. 

Additional Information :

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand team members enjoy a comprehensive benefits package designed to support their health well-being and financial future including:

• Medical Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Full-time