Host

Job Title:Host /HostestLocation: The Ranch at Rock CreekDepartment: Food and Beverage (Front of House)Reports To:Food and Beverage ManagerPosition SummaryThe Host/Hostessat The Ranch at Rock Creek (TRRC) serves as the first and last impression of our luxury dining experience. This roleis responsible forwarmly welcoming guests managing reservations and seating flow and ensuring a seamless transition into and out of the dining experience. The Host/Hostesssets the tone for exceptional hospitality and upholds the Forbes Five-Star standards of service throughout every guest ResponsibilitiesGreet all guests upon arrival with a warm professional and polished demeanor consistent with a luxury guest experience. Manage seating arrangements and reservations to ensure smooth dining room flow and optimaltableutilization. Escort guests to tables present menus and provide initial hospitality touchpoints that reflect the Ranchs service standards. Communicate effectively with servers bartenders and management to coordinate table turns and guest needs. Answer phone calls assistwith reservations and respond to guest inquiries ina timely and professional dining room cleanliness ambiance and readiness at all times. Assistin managing waitlists and communicatingaccurate wait times to guest experience recovery efforts when needed escalating concerns appropriately to management. Maintain awareness of VIP guests special occasions and service notes to ensure personalized hospitality. Uphold all brand standards of presentation communication and professionalism at all and RequirementsStrong interpersonal and communication skills with a natural ability to create warm welcoming guest interactions. Ability to stand and walk for 8 to 10-hour shifts including navigating stairs and uneven terrain. High level of attention to detail particularly in guest flow table placement and dining room presentation. Ability to remain calm composed and professional in high-volume or high-pressure service proficiencyor willingness tolearn reservation systems and point-of-sale (POS) organizational skills with the ability to multitask and prioritize guest experience in real time. Professional grooming and uniform standards consistent with a luxury hospitality environment. Awareness of fine dining etiquette and service sequencing to work evenings weekends and holidays based on business needs and occupancy teamwork skills and ability to collaborate effectively with FOH and BOH to delivering a Forbes Five-Star level guest experience at all :The Ranch at Rock Creek is an equal opportunity employer. All offers of employment are conditioned upon the successful completion of a background check and verification of legal authorization to work in the United States.