Hospitality Supervisor

Stratton Amenities provides hospitality-driven front desk concierge and loading dock services for Class A office buildings. We are a hospitality-first company focused on service excellence operational accountability and creating exceptional experiences for tenants guests visitors and clients.

The Hospitality Supervisor is a hands-on field leader responsible for maintaining service standards across a portfolio of Class A office buildings. This role supports front desk concierge and loading dock teams by providing leadership coaching training operational support and staffing coverage when needed.

The Hospitality Supervisor serves as the on-the-ground extension of the Hospitality Manager and plays a key role in maintaining service quality employee development operational consistency and client satisfaction across the portfolio.

This position is not assigned to a single property. The Hospitality Supervisor will travel between multiple locations throughout the Seattle area and must be comfortable stepping into front desk concierge or loading dock assignments when operational needs require.

• Provide on-site leadership and support across multiple Class A office properties.
  

• Coach mentor and develop front desk concierge and loading dock team members.
  

• Conduct routine site visits inspections and service audits.
  

• Assist with recruiting interviewing onboarding training and developing employees.
  

• Reinforce hospitality standards appearance standards and operational procedures.
  

• Respond to staffing shortages call-offs emergencies and operational challenges.
  

• Provide coverage for front desk concierge and loading dock positions when necessary to maintain uninterrupted service.
  

• Serve as the first point of escalation for shift-level issues and employee concerns.
  

• Support implementation of new procedures training initiatives and service improvements.
  

• Build positive working relationships with property management teams tenants and clients.
  

• Communicate regularly with the Hospitality Manager regarding staffing performance and operational issues.
  

• Ensure compliance with company policies client expectations and site-specific procedures.
  

• Assist with special projects new property launches and operational transitions.
  

• Minimum two years of supervisory lead or management experience in hospitality concierge services guest services hotel operations luxury residential customer service or a related field.
  

• Demonstrated ability to coach train and develop employees.
  

• Strong hospitality mindset and commitment to service excellence.
  

• Excellent communication and interpersonal skills.
  

• Strong organizational and problem-solving abilities.
  

• Reliable transportation and ability to travel between properties throughout the Seattle area.
  

• Flexibility to work early mornings evenings weekends and holidays as operational needs require.
  

• Comfortable being on call and responding to staffing emergencies.
  

• Professional appearance and demeanor.
  

• Health dental and vision insurance
  

• Paid time off
  

• Paid training
  

• Opportunities for advancement
  

• Professional and supportive work environment
  

$25.00 per hour