Hospitality Program Assistant

Position Summary

The Hospitality Program Assistant supports the daily operations of the student-run coffee shop and assists with the promotion of the Hospitality Program through social media and marketing activities. This role provides students with practical hospitality customer service and business operations experience while helping create a welcoming environment for guests and increasing engagement with current and prospective students.

Essential Duties and Responsibilities

Coffee Shop Operations

• Manage the day-to-day operations of the student-run coffee shop.
• Open and close the coffee shop according to established procedures.
• Prepare and serve coffee beverages and light food items while maintaining quality and consistency standards.
• Provide exceptional customer service to students employees and community visitors.
• Monitor inventory levels and assist lab tech by providing information on what supplies and merchandise need to be purchased.
• Maintain cleanliness organization and food safety standards throughout the coffee shop.
• Operate and reconcile point-of-sale (POS) transactions and maintain accurate records.
• Assist with training and coordinating student workers and volunteers.
• Support coffee shop promotions special events and customer engagement activities.

Social Media and Marketing Support

• Collaborate with faculty and staff to highlight program achievements and upcoming activities.
• Ensure social media content aligns with institutional branding and communication guidelines.

General Program Support

• Assist with hospitality program events recruiting activities and community outreach efforts.
• Provide administrative support as needed including organizing materials and maintaining records.
• Represent the Hospitality Program in a professional and positive manner.
• Perform other related duties as assigned.

Position Summary

The Hospitality Program Assistant supports the daily operations of the student-run coffee shop and assists with the promotion of the Hospitality Program through social media and marketing activities. This role provides students with practical hospitality customer service and business operations experience while helping create a welcoming environment for guests and increasing engagement with current and prospective students.

Essential Duties and Responsibilities

Coffee Shop Operations

• Manage the day-to-day operations of the student-run coffee shop.
• Open and close the coffee shop according to established procedures.
• Prepare and serve coffee beverages and light food items while maintaining quality and consistency standards.
• Provide exceptional customer service to students employees and community visitors.
• Monitor inventory levels and assist lab tech by providing information on what supplies and merchandise need to be purchased.
• Maintain cleanliness organization and food safety standards throughout the coffee shop.
• Operate and reconcile point-of-sale (POS) transactions and maintain accurate records.
• Assist with training and coordinating student workers and volunteers.
• Support coffee shop promotions special events and customer engagement activities.

Social Media and Marketing Support

• Collaborate with faculty and staff to highlight program achievements and upcoming activities.
• Ensure social media content aligns with institutional branding and communication guidelines.

General Program Support

• Assist with hospitality program events recruiting activities and community outreach efforts.
• Provide administrative support as needed including organizing materials and maintaining records.
• Represent the Hospitality Program in a professional and positive manner.
• Perform other related duties as assigned.

Ivy Tech is committed to supporting the well-being growth and financial security of our part-time employees. These benefits include:

Health & Wellness

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no cost confidential counseling sessions legal consultations financial planning consultations and other resources

Financial & Retirement Benefits

• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

• Fee remission for employees spouses and legal dependents.

For more information on Ivy Tech Benefits visit Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.