Hospital Customer Service
Job Location:
Maywood, IL - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Loyola Medicine a member of Trinity Health is a nationally ranked academic quaternary care system based in Chicagos western suburbs. With its main campus at Loyola University Medical Center Loyola Medicineis part of acomprehensivethree-hospital system includingLoyola University Medical CenterGottlieb Memorial Hospital andMacNeal Hospital.
Ifyourepassionate about delivering exceptional care and making a difference in the lives of our communities join the Loyola team and become Loyola Strong!
What youll do:
The Hospital Customer Service Representative / Patient Concierge is the first point of contact for patients families and visitors in the hospital lobby and surgical waiting areas. This role delivers exceptional customer service by greeting visitors answering questions providing directions and facilitating communication between families and clinical teams while maintaining patient privacy and confidentiality.
Key responsibilities include assisting with visitor management providing patient status updates when appropriate coordinating waiting room activities and addressing concerns with professionalism and empathy. The representative helps create a welcoming environment connects patients and families with support services and resolves issues by partnering with departments such as Patient Relations Social Work Chaplain Services and Security.
When serving as a Patient Concierge this role provides wheelchair assistance and escorts patients and visitors throughout the hospital including assistance entering and exiting vehicles or public transportation. The ideal candidate is compassionate customer-focused and skilled at creating a positive experience for all patients and visitors.
Shift:6:00am - 2:30pm Monday Tuesday Thursday Friday and Sunday - Saturdays and Wednesdays Off- Site Rotation as needed to
What we offer:
Benefits from Day One
DailyPay! Work today/Get paid today
Tuition Reimbursement
Career Development
Referral Rewards
Strong Team Culture
Career Growth Opportunities
Whatyoullneed for this job:
High School Diploma or Equivalent
1-2 years ofpreviousjob-related experience
Strong verbal and written communication skills with a commitment to providing exceptional customer service.
Ability to problem-solve by critically evaluating information and implementing effective solutions.
A proactive approach to quality improvement and operational efficiency.
Experience in a healthcare or similar customer service role is preferred.
Compensation
Pay Range:$15.66- $21.10 per hour
Actual compensation will fall within the rangebutmay vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.
Benefits:
ClickorcopyURLto your Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
