Home Care Care CoordinatorOvernight Receptionist

Halcyon Home is looking for a dependable organized and compassionate Care Coordinator / Overnight Receptionist to join our Home Care team in Austin TX. This position is ideal for someone who enjoys working in a fast-paced environment communicating with clients and caregivers coordinating schedules and ensuring the needs of our clients are met.

The successful candidate will be responsible for supporting daily operations coordinating client care maintaining accurate records and serving as an important point of contact for clients families caregivers and community partners. This is an overnight position and requires the ability to remain alert responsive and professional throughout the shift.

About Us:

Halcyon Home is a fast-growing central Texas-owned home health hospice and home care company. We emphasize hospitality and compassion to encourage positive patient outcomes for our refined aging clients. We were voted Best in Home Health/Hospice four years running and Best in Home Care three years running by the Senior Resource Guide. We are also one of the Great Places to Work!! Come join our team!

Check out the Great Place to Work link! Responsibilities:

• Coordinate and document client schedules schedule changes incidents and other client-related information accurately and in a timely manner.
• Coordinate care with management caregivers clients families and other members of the care team.
• Respond to client family caregiver and agency needs in a professional and timely manner.
• Monitor staffing and scheduling needs and communicate concerns or changes to the appropriate team members.
• Conduct client file audits and identify and correct discrepancies.
• Maintain accurate electronic and paper records.
• Answer and manage a multi-line telephone system and appropriately direct calls and messages.
• Monitor agency communication systems including phone email Teams and other communication platforms.
• Receive document and communicate call-offs schedule changes incidents and other important information.
• Provide clerical and administrative support including data entry filing copying preparation of packets and special projects.
• Communicate effectively with clients families caregivers community liaisons physicians and other healthcare professionals.
• Maintain strict confidentiality of client employee and agency information.
• Provide excellent customer service and represent Halcyon Home in a professional and positive manner.
• Support the agencys mission values policies and commitment to quality care.
• Participate in required training education staff meetings and in-services.
• Perform other duties as assigned to support clients and agency operations.

Schedule: Thursday Friday Saturday & every other Wednesday
Hours: 6:30PM 8:30AM

• Highly organized and detail-oriented
• Dependable and able to work independently
• Comfortable working overnight hours
• An effective communicator
• Professional and compassionate when interacting with clients and families
• Comfortable handling multiple priorities at once
• Able to remain calm and professional in stressful situations
• Proficient with computers and electronic documentation systems
• Able to problem-solve and make appropriate decisions within established policies and procedures
• Committed to providing excellent customer service and quality client care

Work Environment & Physical Requirements

• This position primarily works in an office environment but may occasionally require local travel. The role involves prolonged periods of sitting with some standing bending reaching and moving throughout the work environment.
• The employee may occasionally need to lift carry push or pull items weighing up to 50 pounds.
• The position may involve working under stressful conditions responding to urgent staffing or client needs and meeting time-sensitive deadlines. Flexibility and the ability to work extended hours when necessary are important.

What Makes Us Different:

• People-First Culture: WE truly value and support our team.
• Excellent Core Values: Communicate Connect Collaborate Care and Say Yes!
• Team Support: Work alongside a caring and collaborative group of professionals.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Vision insurance