Hitch Program Operations Specialist

This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

To ensure a fair and consistent evaluation process candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses prompts or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences communication style and problem-solving approach.

The Hitch Program Operations Specialist manages established operational processes and helps improve U-Hauls Hitch & Towing Accessories Program. The position supports retail merchandising stocking levels reservation platforms pricing implementation and field communications to improve product availability and the customer experience.

Working with the Program Manager Inventory Purchasing Art Software Development and field teams the Specialist identifies opportunities recommends solutions carries out changes within assigned authority and measures results. Independence and decision-making authority increase as processes are established and sound judgment is demonstrated.

Primary Responsibilities:

Responsibilities include ongoing operational work and periodic improvement projects. Priorities and project timing are established with the Program Manager based on program needs.

Retail Merchandising and Hitch Gondola Management

• Analyze accessory sales and customer purchasing trends to maintain appropriate center product assortments within approved categories.
• Create and maintain planograms product displays and supporting field documentation; coordinate signage and materials with Art.
• Gather ordering information and coordinate gondola transitions with Purchasing Inventory and field teams; track completion.
• Recommend improvements to product presentation and space utilization; incorporate approved product introductions and discontinuations.

Inventory and Stocking Level Management

• Maintain center hitch and towing accessory stocking levels including Hitch & Wiring Stocking Levels within established guidelines.
• Evaluate field requests using sales history demand and availability; implement authorized adjustments and coordinate with Inventory and Purchasing.
• Monitor shortages excess inventory and sales trends; recommend stocking improvements and measure their effect on availability and inventory efficiency.

Reservation Systems and Customer Experience

• Review hitch reservation platforms including CSF and for accuracy usability product selection and availability.
• Document reservation obstacles and missed sales opportunities; recommend improvements to the Program Manager.
• Coordinate issue tracking testing and verification with Software Development; evaluate results after approved changes.

Pricing Implementation and Maintenance

• Coordinate implementation of approved U.S. and Canadian retail pricing changes and maintain implementation records.
• Verify pricing accuracy across applicable systems and customer-facing platforms; correct documented discrepancies to approved values within assigned authority.
• Support new product pricing and vendor cost updates; recommend improvements to pricing maintenance and provide analysis for future pricing decisions.

Field Support and Program Communications

• Guide field teams on hitch products stocking levels merchandising ordering procedures and program policies.
• Prepare and distribute communications about approved product inventory pricing merchandising procedural and software updates.
• Maintain program reference materials; identify recurring questions and develop clearer guidance or process improvements.

Reporting and Performance Measurement

• Review sales inventory reservation and operational reports to identify trends and improvement opportunities.
• Track assigned initiatives and coordinate completion across departments; communicate progress significant changes and results.
• Work with the Program Manager to establish KPIs baselines and appropriate targets for assigned responsibilities and initiatives.
• Measure the results of changes and recommend adjustments.
• Measures may include product availability merchandising completion and performance reservation trends pricing accuracy and timeliness and recurring field issues.

Decision Making Authority and Accountability:

• The Specialist is expected to use initiative and sound judgment to manage routine work resolve issues and implement improvements within established processes and agreed-upon guidelines.
• Authority expands with demonstrated judgment and experience allowing routine decisions without case-by-case approval.
• Strategic program decisions final product category choices vendor relationships and all software changes require final approval by the Program Manager.
• Pricing implementation follows approved pricing decisions.
• The Specialist communicates significant actions documents outcomes and escalates decisions outside assigned authority or with material program impact.
• The Specialist is accountable for accurate execution follow-through and measurement of assigned work.
• The Program Manager retains overall program accountability and provides direction support and oversight.

Qualifications and Skills:

• Experience in retail operations merchandising inventory management or related operational support.
• Strong analytical and organizational skills; proficiency with Microsoft Excel and interpreting reports.
• Ability to create planograms and supporting documentation; familiarity with Visio or comparable tools preferred.
• Clear written and verbal communication; ability to coordinate projects across departments and manage competing priorities.
• Attention to detail in pricing inventory and product information; demonstrated initiative sound judgment and independent problem-solving.
• Knowledge of U-Hauls Hitch & Towing Accessories Program and ability to learn proprietary systems preferred.

UHaul Offers:

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers
• CVS Virtual Care
• UHaul Kids Program
• 24Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable onthejob training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at UHaul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Companypaid life insurance
• Voluntary life insurance options
• Short-Term and LongTerm Disability
• Critical Illness Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramseys SmartDollar Financial Wellness Program
• UHaul Federal Credit Union
• Paid holidays vacation and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans hotels computers vehicles & more
• Community involvement & volunteer opportunities
• UHaul Mothers Program (Paid maternity leave)

#LI-SB1

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.