Hiring Genesys Admin- ONSITE- Phoenix AZ

Siri InfoSolutions Inc

Job Location:

Phoenix, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Greetings

I hope this email finds you well. My name is Vinod from Siri InfoSolutions Inc. I came across your profile in our internal database/job boards and based on your experience I believe you could be an excellent fit for the following position with one of our clients through an implementation partner.

Position: Genesys Admin

Locations: ONSITE- Phoenix AZ

Duration: Long Term Contract

Role: Genesys admin

Descriptions:

Looking for someone who is strong in Genesys Administration Engineering & in general understands Genesys features & capabilities. We have 30 physical branch locations to be migrated to Genesys & looking for folks who have experience with collaborating with business demos user administration hard phone administration & configuration quality testing user acceptance testing facilitation release & deployment and post release hyper care.

Hands-on administration and enablement within Contact Center as a Service (CCaaS) Knowledge: Understanding of ACD (Automatic Call Distribution) omnichannel routing web protocols and REST APIs.

Strong experience with Genesys Cloud CX / Genesys Engage

Knowledge of:

IVR and call flow design (Architect)

ACD routing and queue management

Telephony (SIP VoIP)

Experience in integrations (APIs CRM systems)

Understanding of contact center operations

Hands-on administration and enablement within Contact Center as a Service (CCaaS) Knowledge: Understanding of ACD (Automatic Call Distribution) omnichannel routing web protocols and REST APIs.

Skills: Genesys Engage

Experience Required: 6-8

Regards

Thanks & Have a Blessed Day.

Vinod Sr. IT Recruiter Email:

Greetings I hope this email finds you well. My name is Vinod from Siri InfoSolutions Inc. I came across your profile in our internal database/job boards and based on your experience I believe you could be an excellent fit for the following position with one of our clients through an implementat...