High Value Manager

Scope: The High Value Manager develops implements and improves district high-value cargo programs. The role coordinates customer requirements operational planning security protocols employee training facility controls service provider performance incident response and audit readiness across all functions that support high-value shipments. 

Core Responsibilities: 

Customer Program Management 

• Serve as the district owner for high-value customer programs SOPs routing requirements security expectations and escalation paths. 

• Partner with Account Management Product Operations Warehouse Security Facility and Branch leadership to ensure requirements are understood and executed. 

• Support customer reviews implementations business development opportunities readiness discussions and issue resolution. 

Operational Excellence 

• Develop and maintain district operating procedures for high-value shipment planning secure staging provider selection communication cadence contingency planning and exception handling. 

• Monitor performance milestones service metrics and escalation activity to ensure operational discipline and customer confidence. 

• Lead root cause analysis and corrective actions for service failures security incidents process gaps and near misses. 

Security Program Leadership 

• Coordinate implementation of Expeditors Security Standards High Value Protocol expectations customer security procedures and escalation requirements. 

• Manage enhanced security programs including escorts CargoSignal bulkheads trailer locks seal integrity chain of custody and communication controls. 

• Partner with Security Facility Warehouse Transcon and Branch leadership to assess vulnerabilities strengthen controls and coordinate incident response. 

Facility and High-Value Cage Management 

• Oversee secure staging storage and handling of high-value cargo including high-value cages and designated controlled areas. 

• Ensure CCTV access control lighting barriers documentation and facility security practices support customer and internal standards. 

• Support TAPA customer and internal audit readiness through walkthroughs evidence management and corrective action follow-up. 

Service Provider Management 

• Qualify select and monitor approved carriers escort providers monitoring vendors and security partners supporting high-value movements. 

• Validate provider compliance with customer requirements route plans equipment expectations communication standards and service levels. 

• Conduct performance reviews and escalate provider non-compliance or service risks when identified. 

Financial Management 

• Support customer pricing profitability budget planning forecasting and cost control for enhanced security services. 

• Monitor escort monitoring premium transportation storage equipment and facility-related expenses while identifying margin improvement opportunities. 

People Development 

• Recruit train coach develop and retain team members supporting high-value operations. 

• Provide guidance on customer-specific procedures shipment controls security expectations and escalation processes. 

• Promote accountability ownership safety security service excellence and continuous improvement. 

Compliance and Audits 

• Ensure compliance with Expeditors Security Standards customer SOPs facility security expectations TAPA-related controls CTPAT considerations and applicable regulatory requirements. 

• Maintain organized documentation for training incidents provider performance audits assessments and corrective actions. 

Qualifications :

Required 

• 5 years of logistics transportation warehouse security or supply chain experience. 
• Leadership experience managing teams cross-functional execution service providers and customer requirements. 
• Strong knowledge of transportation warehouse operations cargo security communication escalation management and problem solving. 
• Ability to lead through ambiguity coordinate stakeholders and use Expeditors systems reporting tools and Microsoft Office applications. 

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures APIs integrations and system architecture.
• Basic understanding of AI machine learning LLMs and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions

Preferred 

• Experience with high-value cargo enhanced security movements technology customers customer SOPs facility security TAPA CTPAT audits incident response or program implementation. 
• Experience supporting major time-sensitive customer programs and cross-functional supply chain initiatives. 
• Experience developing automations applications or digital solutions.
• Experience leading cross-functional projects.
• Experience working in operations logistics finance or enterprise shared services environments.
• Certifications in Microsoft Power Platform Azure AI Microsoft Copilot or related technologies.

Additional Information :

Expected base salary: $70304.00 

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Remote Work :

No

Employment Type :

Full-time