helpdesk Technician

This is a remote position.

We are seeking a reliable and customer-focused Helpdesk Technician to provide technical assistance to employees and customers. The ideal candidate will troubleshoot hardware software account and connectivity issues while providing clear and professional support through chat email phone or remote-support tools.

• Respond to technical support requests and troubleshoot reported issues.
  
• Diagnose hardware software network and connectivity problems.
  
• Assist users with account access password resets software installation and basic configuration.
  
• Document support requests troubleshooting steps and resolutions.
  
• Escalate complex technical issues to the appropriate team.
  
• Maintain accurate records of support activities.
  
• Guide users through technical solutions in an easy-to-understand manner.
  
• Follow company security and data-protection procedures.
  
• Provide timely follow-up to ensure issues have been resolved.
  

• High school diploma or equivalent; technical education is a plus.
  
• Previous helpdesk technical support or customer service experience preferred.
  
• Basic understanding of Windows macOS networking and common business software.
  
• Strong troubleshooting and problem-solving skills.
  
• Excellent written and verbal communication.
  
• Ability to work independently in a remote environment.
  
• Reliable internet connection and suitable computer equipment.