Helpdesk Technician II

Role OverviewThis position serves as the first point of contact for teammates seeking technical assistance. The Helpdesk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to manage teammates of all technical skill levels. Hybrid Schedule:Monday - Wednesday onsite required. Chicago IL (Wrigley Building)Key ResponsibilitiesInterviewing users to gather information about the problem and if possible leading the user through diagnostic procedures to determine the all support calls into the Help Desk Ticketing System to ensure all calls are tracked responded to and closed in a timely manner. Resolve basic hardware and software issues. This includes installations and regular updates of all software as well as connecting PCs monitors printers etc. to the problem-solving and analytical skills to troubleshoot hardware and software to find the root cause of the issue. This includes remote unresolved or more complex issues to the next level of support in a timely manner including documentation of troubleshooting steps that have already been all Oil Dri IT assets in an inventory database by tracking all serial numbers to ensure all resources are always accounted install new PCs and assist the user in adapting to their new system as smoothly as current with the latest in PC hardware and software technology. Uses technology for productivity improvements in the office and in off-site field other appropriate functions as directed by the Technical Services duties as : BS in Computer Science or relevant subject preferred with 0 2 years experience or Associate Degree / A certification with 1 - 3 years experienceMicrosoft Certification a & Abilities:Ability to travel occasionally to remote facilities that may require an overnight stay. Ability to work in an environment where conditions may include to lift carry push/pull or otherwise move an object up to 30 pounds Must have an understanding of Microsoft operating systemMust have experience upgrading/replacing PC hardware be able to work independently in a high-paced environment and exhibit strong written and verbal communication have working knowledge of Microsoft Office have strong interpersonal organization and technical skills Compensation & BenefitsCompetitivepay($24/hour / $46800) - ($32/hour / $62400)annualbonus401(k)with6%companymatchPaidparentalleavegenerousPTO&&GymReimbursementEmployerContribution-HealthDentalAbout UsOil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dris products are sold in the pet care animal health fluids purification agricultural sports field industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves including calcium bentonite attapulgite and diatomaceous shale. The companys mines and manufacturing facilities are located in Georgia Mississippi Illinois and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty integrity and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent -Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race color creed religion sex age sexual orientation national origin ancestry citizenship marital status mental or physical disability veteran status or any other characteristic protected by federal state or local laws. Accordingly all employment decisions and personnel actions or programs such as hiring promotion discipline compensation benefits transfers reductions in workforce and training etc. will be consistent with the principle of equal employment opportunity.