Helpdesk Support Technician

Location: Marlborough MA

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $25.00$28.00 / Hour (USD)
• Shift / Schedule: MondayFriday 8:00 AM 5:00 PM (1-hour lunch)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We are seeking a customer-focused IT Support professional to provide onsite end-user support in a Microsoft enterprise environment. This individual will troubleshoot hardware software device and access-related issues while delivering a high level of customer service. Ideal candidates will have prior Help Desk Service Desk or Desktop Support experience supporting Windows environments and Microsoft technologies.

• Provide technical support via tickets phone Teams and walk-up support.
• Troubleshoot Windows hardware and software issues.
• Support Microsoft 365 applications including Outlook and Teams.
• Perform Active Directory account administration and user access support.
• Support Exchange mailbox issues.
• Assist with Intune-managed devices and endpoint troubleshooting.
• Document incidents and resolutions within the ticketing system.
• Deliver excellent customer service to internal users.

• Customer Support / End User Support
• Active Directory
• Exchange
• Intune
• Windows PC troubleshooting
• Microsoft 365 support
• Strong communication and customer service skills

• Help Desk or Desktop Support environment
• ServiceNow or similar ticketing system
• Azure AD exposure
• Basic networking knowledge (VPN Wi-Fi DNS)
• Hardware deployment and support
• Mobile device support

• 13 years of Help Desk Service Desk Desktop Support or IT Support experience.
• Experience supporting Microsoft environments.
• Strong troubleshooting capability combined with excellent customer service skills.
• Comfortable working onsite and interacting directly with end users.
• Experience with AD Exchange Intune and Windows support.

• Medical Vision and Dental Insurance Plans
• 401k Retirement Fund

This client operates in the medical device manufacturing industry developing diagnostic and treatment technologies with a focus on womens health and serves patients and healthcare providers across its facilities. The organization maintains a highly regulated FDA-compliant manufacturing environment and employs manufacturing technicians quality assurance professionals receiving inspectors and IT support specialists who collaborate to uphold rigorous quality and compliance standards across all operations.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking financial services technology life sciences biotech utilities and retail sectors throughout the U.S. and Canada.

Job Number: 26-15048

Industry: Information Technology

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