Helpdesk Support Specialist
Job Location:
Boulder, CO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3 years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills both in written and oral formats.
Providing exceptional IT Services to TransPerfect employees
Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
Responding to support requests on a daily basis
Performing analysis diagnosis and resolution of desktop hardware and software problems for a variety of end users
Documenting and maintaining an inventory of all computing equipment including PCs monitors printers scanners and other peripheral equipment
As a Helpdesk Support Specialist you are a:
Creative thinker You are curious and unafraid to ask questions
Hard worker You are industrious and diligent in everything you do
Innovator You are willing to initiate changes and introduce new ideas
Your experience includes:
Minimum Bachelors degree
Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro Windows 10/11 Pro)
Knowledge of Mac OS X
Knowledge of office productivity software such as Microsoft Outlook Word Excel etc.
Knowledge of basic networking and connectivity DHCP DNS Cabling etc.
Knowledge of Virus and Spyware removal techniques
Ability to quickly diagnose and fix problems
Ability to open a computer and replace defective components
Ability to operate in a dynamic fast-paced environment
Ability to work in a team-oriented collaborative environment
Exceptional written oral and interpersonal communication skills
Exceptional customer service orientation
Must be detail oriented
A plus if you have:
Working knowledge of a past Helpdesk/Support Ticketing system
Experience with Microsoft Active Directory
- Boulder Colorado United States
- Houston Texas United States
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Required Experience:
IC
About Company
TransPerfect Translations is a translation, E-Discovery and language services company based in New York City. The company serves clients in many fields, such as film, gaming, legal and healthcare fields. As of 2012, TransPerfect is "the largest privately owned language services provid ... View more
