Helpdesk Specialist, Senior

Job Title: Helpdesk Specialist Senior

Location(s): 660 West Road Salisbury Maryland 21801 Work is 100% onsite

Hours will consist of 7:30 am - 4:30 pm Monday - Friday

Clearance Requirements

N/A

Salary Range: $38000 - $41000/yr.

What you will be doing:

The Helpdesk Specialist Senior shall in cooperation with other MDOT SHA end-user technicians work with MDOT SHA staff and IT liaisons. Supporting the needs of the end-user and the Tier 1 service desk. This includes:

Duties: Provides telephone and in-person support to users in the areas of directories standard Windows desktop applications and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Primary Responsibilities

• Assist the desktop staff with daily end-user support including replacement and imaging of computers laptops thin clients and tablets.
• Work with the assigned lead for all desktop-related projects to assist in user testing. Identify and document all applications and software to be tested work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.
• Installation and troubleshooting of printers plotters and copiers.
• Review existing procedures to assist in developing new IT solutions which would improve productivity and end-user workflow.
• Attend and participate in desktop support staff meetings or other meetings within MDOT SHA as a representative of the desktop team as required.
• Participate in knowledge transfer activities such as background and status update meetings background and status update emails or job shadowing occurring on the reassignment of a project resource from one task/project to another (either permanent or temporary transfer).
• Attend network section desktop section service desk and or IT liaison meetings and other meetings upon request.
• Assist in the review and/or recommendations of hardware and/or software evaluations including Commercial-off-the-Shelf (COTS) software as needed.
• Assist in research efforts supporting the technical services division as needed.

Position Requirements

Minimum Requirements:

At least two (2) years of experience in the following areas:

• Prior senior level experience in each Office 365 Microsoft Outlook 2003 McAfee virus scan LAN Desk Adobe Acrobat Cisco VPN software and imaging software.
• Prior senior experience using service desk software (opening documenting closing follow up on service calls).
• Prior senior level experience troubleshooting repairing installing upgrading and reconfiguring each of the following items: PCs laptops thin clients stand-alone printers and networked printers stand-alone and networked scanners and copiers.
• Prior experience using Email/ Scheduling: Microsoft Outlook.
• Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software.
• Prior experience installing and configuring desktop operating systems: Windows 7 Windows 10 & Office 365.
• Prior experience installing and configuring server operating systems: Windows 2012.
• Prior experience installing and configuring Microsoft Active Directory services.
• Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills.

Education:

• Associates degree from an accredited college or university in Computer Science Information Systems Business or other related technical discipline.
• A Bachelors Degree in one of the above disciplines equals one year specialized and two (2) years general experience.
• An additional year of specialized experience may be substituted for the required education.

General Experience: Two (2) years of experience in a computer-related field.

Specialized Experience: One (1) year of experience administering multi user shared processor systems and data communications networks

Physical Demands

This is largely a sedentary role; however some filing is required. The ability to move files open filing cabinets and bend or stand as necessary would be required.

Why JASINT

At JASINT we proudly boast a together we can attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and thats why we are seeking you!

We understand and respect the dedication and sacrifice required to serve our nations greatest efforts and our commitment in turn is to Support You!

JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following: Retirement/401k with an employer match employer-paid health dental vision for employees flexible spending accounts (HSA/FSA) company partially funded HSA STD/LTD professional development tuition and certification reimbursement spot award recognition PTO Floating Holidays.

*** JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT! ***

JASINT provides equal employment opportunities to all employees and applicants without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity genetic testing results or military service. Equal employment opportunity applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leave of absence compensation and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit Experience:

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