Helpdesk Agent

As a Helpdesk agent you will be responsible for providing technical support to end-users resolving IT issues and maintaining the overall functionality of computer systems within an organization. This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time onsite position based at our clients location in Dayton OH.

• 2 years of experience in a Help Desk Service Desk or Technical Support role.
• Strong working knowledge of Windows 10/11.
• Experience with Active Directory and Microsoft 365 Administration.
• Working knowledge of DNS and DHCP.
• Experience supporting iMac and MacBook environments.
• Experience troubleshooting Chromebooks and Windows laptops.
• Experience working with IT ticketing/help desk systems.
• Required expertise with tools like Intune & Autopilot and SCCM
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• The candidate must have a car as this position requires travel between location and the transportation of equipment
• A valid drivers license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer weekly competitive pay medical dental vision 401K and more.

IT happen!

Sentinel Technologies Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.

If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at

As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position please contact .

The Know Your Rights Poster is available here

EEO Policy Statement is available here.

Experience:

Unclear Seniority