Help Desktop Support Technician III
Job Location:
Aventura, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
CARDONE TRAINING TECHNOLOGIES INC.
Help Desk Technician III
Information Technology Reports to:Director of IT Operations Helpdesk Full-Time Non-Exempt
Location:On-site Aventura FL headquarters MondayFriday 9:00 AM6:00 PM
Who We Are
Cardone Training Technologies is the engine behind the 10X brand the worlds largest sales training platform Cardone University live events that fill arenas and a media operation that produces content at a pace most companies cant match. We move fast we play to win and our technology must keep up with a business that never slows down. IT here isnt a back-office function its on the front line of everything from live event production to executive operations.
The Role
As our Help Desk Technician III you are the senior escalation point on the support team the person who owns the problems nobody else could solve and closes them for good. Youll support a demanding high-velocity environment: sales floors that cant afford downtime studio and event production with zero tolerance for AV failure and executives who expect things to work the first time. Youll also mentor junior technicians and work directly with the CIO on projects that improve how the whole company runs.
What Youll Own
- Serve as final Tier 3 escalation for complex hardware software network and account issues across Windows and macOS environments root cause not workarounds.
- Deliver white-glove support to executives and revenue-critical teams including hands-on support for live broadcasts studio production and company events.
- Administer day-to-day operations in Microsoft 365 / Entra ID and Google Enterprise Workspace): user lifecycle group policy MFA conditional access and endpoint management via MDM JAMF and 1Password Vaults and SaaS Manager.
- Own the ticket queues hardest 20%: triage prioritize document and drive tickets to closure within SLA keeping users informed the entire way.
- Troubleshoot LAN/Wi-Fi/VPN issues conference room AV VoIP and printing across the Aventura campus.
- Build and maintain runbooks knowledge-based articles and imaging/deployment standards so fixes scale beyond you.
- Mentor Tier 1/Tier 2 technicians raise the whole teams game through shadowing documentation and honest feedback.
- Manage asset inventory and hardware lifecycle: procurement support imaging deployment and secure decommissioning.
- Flag and escalate security events; support patching endpoint protection and phishing-response workflows in partnership with IT leadership.
- Take on special projects from the CIO migrations rollouts office buildouts and event IT support.
What You Bring (Required)
- 3 years in a Tier II/III help desk or desktop support role supporting 150 users youve earned the III.
- Deep proven troubleshooting skill on Windows 10/11 and macOS plus mobile (iOS/Android).
- Hands-on administration of Microsoft 365 Entra ID/Active Directory and an MDM platform (Intune Jamf or similar).
- Solid networking fundamentals: TCP/IP DNS DHCP VLANs Wi-Fi troubleshooting VPN clients.
- Experience with a professional ticketing system Zendesk with Co-Polit and a track record of strong SLA performance.
- Executive presence calm under pressure clear communicator and comfortable supporting C-level leaders face-to-face.
- Extreme ownership: you dont hand problems back; you hand back solutions. You document what you fix.
- Ability to lift 40 lbs. crawl under desks run cable and be physically present and on time this role is 100% on-site.
What Sets You Apart (Preferred)
- CompTIA A/Network/Security Google Workspace Enterprise or JAMF certifications.
- AV and live-production support experience Zoom Rooms streaming gear studio environments.
- Scripting for automation (PowerShell Bash) and imaging/deployment tools (Autopilot SCCM/MECM).
- Experience supporting a sales organization with dialers CRM HubSpot and Zoom Workspace telephony platforms.
How Well Measure Success
- First 30 days:Fully productive in the ticket queue; systems people and priorities mapped.
- First 60 days:Owning Tier 3 escalations end-to-end; first knowledge-based contributions live.
- First 90 days:Measurable lift in first-contact resolution and SLA compliance; trusted go-to for executive and event support.
- Medical dental and vision for employees and their dependents
- Paid Time Off policy that increases based on tenure with the company
- Employee Assistance Program through Mutual of Omaha
- 401k with company match
- Pet Insurance through MetLife for your 10X pets
- Company Paid Employee wellness initiatives through BeyondMed
- Professional Development through Continued Education: we provide team members complete access to our range of educational resources valued at over $250000 in areas such as Sales Operations People Finance and Marketing
- Uncapped Commission Potential: all team members have the opportunity to sell our Products/Services (and are trained on how to do so)
Required Experience:
IC
About Company
Grant Cardone is a businessman, real estate investor managing over $4.7B assets, equity fund manager, and co-founder/investor in 16 successful businesses.
