Help Desk Technician

Job Title: Help Desk Technician

Organization: 111 Sign Inc

• Provide technical support and troubleshooting for hardware and software issues
• Assist employees with IT-related problems both remotely and in person
• Install configure and maintain computer systems and peripherals
• Manage user accounts and permissions
• Create user guides and provide training on IT systems and applications
• Collaborate with IT team members to resolve complex technical issues
• Document support tickets and resolutions in the help desk system
• Ensure security protocols are followed to protect company data and systems

• Proficiency in troubleshooting hardware and software issues
• Strong communication skills and ability to work well in a team
• Knowledge of Windows and Mac operating systems
• Experience with Active Directory and Microsoft Office Suite
• Ability to prioritize and manage multiple tasks effectively

• Minimum of 1-2 years of experience in a help desk or technical support role
• Experience providing support for printers and other office equipment
• Certifications such as CompTIA A or Microsoft Certified IT Professional (MCITP) a plus

• Minimum Salary: $27 per hour
• Maximum Salary: $35 per hour
• Currency: USD
• Health insurance paid time off retirement benefits
• Opportunities for growth and professional development