Cuningham is seeking a Help Desk Support Tech I to join our Technology team in Minneapolis. This role provides frontline technical support to employees across the organization including leadership and Principals while helping ensure reliable day-to-day technology operations across multiple office locations.
The Help Desk Support Tech I supports a broad range of hardware software and collaboration technologies including desktops laptops conferencing systems printers and Microsoft applications. This role also assists with onboarding workstation deployments troubleshooting and operational IT support for both onsite and remote employees.
This is a non-exempt fully onsite position based in the Minneapolis office and requires in-office attendance five days per week.
What You Will Do
Monitor and manage help desk ticket queues while meeting established SLA response and resolution timelines.
Troubleshoot and resolve hardware software printing peripheral and connectivity issues.
Install configure and maintain desktop and laptop hardware operating systems and software applications.
Support Windows 10 and Windows 11 devices in office and remote work environments.
Provide support for docking stations monitors printers accessories and end-user equipment.
Support Microsoft Teams conferencing and video conference room technologies.
Assist with employee onboarding activities including workstation setup and technology orientation.
Support users across multiple office locations and remote work environments.
Escalate and coordinate resolution of complex technical issues as needed.
Maintain accurate ticket documentation and follow established IT procedures and standards.
Communicate technical information effectively to non-technical users.
Participate in office visits or travel to other locations for project work or onsite support as needed.
What We Look For:
36 years of Help Desk Desktop Support or related IT support experience.
Associates degree or Bachelors degree in Information Technology Computer Science or related field preferred; equivalent experience will be considered.
Experience supporting Microsoft O365 Teams OneDrive Adobe products Bluebeam Microsoft authentication technologies Teams VC Rooms docking stations and multiple office locations.
Preferred experience supporting users in the Architecture Engineering and Construction (AEC) industry.
Experience with virtual desktop technologies Autodesk Revit LogMeIn Freshservice or software license management is a plus.
Strong troubleshooting communication customer service and organizational skills with the ability to support both technical and non-technical users.
$27 - $38 an hour
Compensation provided is based on our national range which varies by work location and may also depend on accreditation experience and responsibilities. Our talent management team can share more about the specific salary range for your location during the hiring process.
Compensation range updated 1/18/2026.
Benefits: Cuningham offers a variety of benefits to employees including health insurance dental insurance vision insurance an employee wellness program life and disability insurance 401k retirement savings plan paid holidays and paid time off.
Why Cuningham
At Cuninghamwebelieve the best work happens when people are supported challenged and connected. Whether collaborating across teams engaging with our communities or shaping meaningful design solutions webringpragmatic creativity and disciplined execution to every project and we support each other through it all.
We nurturean equitablework environment where curiosity is celebrated craft is valued and growth is a team thatbrings low-egoexpertiseand active leadership day-to-dayyoullwork on complex high-stakes projects that demand bold thinking and disciplined delivery.
Cuningham is an Equal Opportunity/Affirmative Action Employer and values the strength diversity brings to the workplace when combined with equity and justice. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity marital status age genetic information national origin disability military or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Cuningham is seeking a Help Desk Support Tech I to join our Technology team in Minneapolis. This role provides frontline technical support to employees across the organization including leadership and Principals while helping ensure reliable day-to-day technology operations across multiple office lo...
Cuningham is seeking a Help Desk Support Tech I to join our Technology team in Minneapolis. This role provides frontline technical support to employees across the organization including leadership and Principals while helping ensure reliable day-to-day technology operations across multiple office locations.
The Help Desk Support Tech I supports a broad range of hardware software and collaboration technologies including desktops laptops conferencing systems printers and Microsoft applications. This role also assists with onboarding workstation deployments troubleshooting and operational IT support for both onsite and remote employees.
This is a non-exempt fully onsite position based in the Minneapolis office and requires in-office attendance five days per week.
What You Will Do
Monitor and manage help desk ticket queues while meeting established SLA response and resolution timelines.
Troubleshoot and resolve hardware software printing peripheral and connectivity issues.
Install configure and maintain desktop and laptop hardware operating systems and software applications.
Support Windows 10 and Windows 11 devices in office and remote work environments.
Provide support for docking stations monitors printers accessories and end-user equipment.
Support Microsoft Teams conferencing and video conference room technologies.
Assist with employee onboarding activities including workstation setup and technology orientation.
Support users across multiple office locations and remote work environments.
Escalate and coordinate resolution of complex technical issues as needed.
Maintain accurate ticket documentation and follow established IT procedures and standards.
Communicate technical information effectively to non-technical users.
Participate in office visits or travel to other locations for project work or onsite support as needed.
What We Look For:
36 years of Help Desk Desktop Support or related IT support experience.
Associates degree or Bachelors degree in Information Technology Computer Science or related field preferred; equivalent experience will be considered.
Experience supporting Microsoft O365 Teams OneDrive Adobe products Bluebeam Microsoft authentication technologies Teams VC Rooms docking stations and multiple office locations.
Preferred experience supporting users in the Architecture Engineering and Construction (AEC) industry.
Experience with virtual desktop technologies Autodesk Revit LogMeIn Freshservice or software license management is a plus.
Strong troubleshooting communication customer service and organizational skills with the ability to support both technical and non-technical users.
$27 - $38 an hour
Compensation provided is based on our national range which varies by work location and may also depend on accreditation experience and responsibilities. Our talent management team can share more about the specific salary range for your location during the hiring process.
Compensation range updated 1/18/2026.
Benefits: Cuningham offers a variety of benefits to employees including health insurance dental insurance vision insurance an employee wellness program life and disability insurance 401k retirement savings plan paid holidays and paid time off.
Why Cuningham
At Cuninghamwebelieve the best work happens when people are supported challenged and connected. Whether collaborating across teams engaging with our communities or shaping meaningful design solutions webringpragmatic creativity and disciplined execution to every project and we support each other through it all.
We nurturean equitablework environment where curiosity is celebrated craft is valued and growth is a team thatbrings low-egoexpertiseand active leadership day-to-dayyoullwork on complex high-stakes projects that demand bold thinking and disciplined delivery.
Cuningham is an Equal Opportunity/Affirmative Action Employer and values the strength diversity brings to the workplace when combined with equity and justice. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity marital status age genetic information national origin disability military or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Cuningham is an architecture, interior design, urban design, and landscape architecture firm. Together, we create enduring experiences for a healthy world.
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