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Help Desk Support Analyst
Job Location:
Job Location:
Louisville, KY - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 October 2026 (Yesterday)
Posted:
Application Deadline:
3 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Zer04 is seeking a Tier 1 Helpdesk Support Analyst to serve as the initial point of contact for all technical inquiries across a large enterprise. This position focuses on providing rapid Level I telephone email and chat support to ensure minimal downtime for the organization.
Core Responsibilities
Qualifications
Core Responsibilities
- Receive diagnose and resolve inbound hardware software and network access requests from internal hospital employees.
- Efficiently manage password resets account lockouts Multi-Factor Authentication (MFA) validation and basic Active Directory permissions.
- Document all incidents and service requests in the IT Service Management (ITSM) ticketing tool ensuring complete notes and correct categorization before escalation.
- Troubleshoot basic localized issues including PC peripheral problems local network drops office software suites and default workstation setups.
Qualifications
- Associate degree in Information Technology Computer Science or equivalent corporate experience preferred.
- At least 6 months of experience in an IT service desk environment or technical customer call center.
- Excellent active listening verbal communication patience under pressure
- Functional understanding of Windows OS and MS Office.
