Help Desk Specialist

Were looking for a detail-oriented customer-focused Lending System and Level 1 Technical support specialists to join our business-to-business call this role youll be the first point of contact for our team members helping them troubleshoot issues navigate lending/vendor platforms to help keep their operations running smoothly. Youll work within established processes to deliver an excellent customer experience. This is a fast-paced opportunity for someone who enjoys problem-solving delivering great service and adapting to ongoing business and technology changes.

We offer:

• A comprehensive 10-week training program to build your technical and professional skills.

• An established knowledgebase of articles for troubleshooting and problem solving.

• Flexibility to build your own monthly hybrid schedule with a mix of days evenings and minimum 1 Saturday per month.

• A collaborative supportive team environment.

• A strong managertoemployee feedback cycle is designed to support continuous development skill growth and career progression.

• Regular 1:1s focused on coaching not micromanagement.

In the Role

• As a Tech Support Specialist you will serve the first point of contact for business support via voice and chat channels.

• Provide general assistance and Level 1 troubleshooting for our customer-facing team members using our various Lending and Servicing Platforms.

• Perform level 1 troubleshooting for the enterprise for login issues permissions configuration questions and connectivity problems.

• Use ticketing system to document reported issues gather relevant details (steps screenshots logs) and document findings clearly.

• Work effectively in a fast-paced environment with frequent changes driven by strategy and initiative enhancements.

Requirements

• High School Diploma or GED.

• Customer service mindset.

• Aptitude for learning financial and technical skills.

• Strong problemsolving skills with the ability to ask the right questions and gather complete information.

• Calm professional demeanor when working with clients under pressure.

• Strong attention to detail and commitment to accurate documentation.

• Ability to manage multiple tickets simultaneously while meeting service level expectations.

• Comfortable working in a highenergy call center environment where noise levels vary and team interaction is frequent.

• Ability to adapt to changes in technology processes and business strategy as the organization evolves.

Location: Evansville IN - Hybrid

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912 weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators our team thrives on transformative digital thinking customer-first energy and flexible work arrangements that grow lives careers and our company. At every level were committed to an inclusive culture career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical prescription dental vision hearing accident hospital indemnity and life insurances

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Paid time off (15 days vacation per year prorated based on start date)

Paid sick leave as determined by state or local ordinance (prorated based on start date)

11 Paid holidays (4 floating holidays prorated based on start date)

Paid volunteer time (3 days per year prorated based on start date)

OneMain Holdings Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age ancestry citizenship status color creed culture disability ethnicity gender gender identity or expression genetic information or history marital status military status national origin nationality pregnancy race religion sex sexual orientation socioeconomic status transgender or on any other basis protected by law.