Help Desk Specialist (C&A)

Potomac Management Solutions

Job Location:

Washington, DC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

These positions are primarily remote; however candidates must be willing to travel to the Washington D.C. area for occasional onsite meetings discovery sessions and stakeholder workshops as required.

Provides Tier I and Tier II technical support for application users and administrators.
Troubleshoots software account access and system issues; documents incidents and service requests.
Escalates complex issues to technical teams and tracks them through resolution.
Assists with user provisioning password resets and operational support during releases and testing.

Required Experience:

These positions are primarily remote; however candidates must be willing to travel to the Washington D.C. area for occasional onsite meetings discovery sessions and stakeholder workshops as required.Provides Tier I and Tier II technical support for application users and administrators.Troubleshoots ...

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About Company

Potomac Management Solutions

Government Contractor focusing on Federal Law Enforcement, HR, and Healthcare positions. Specializing in Polygraph support, Background Investigations, Medical Coding, and more!

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