Help Desk Representative

Prescient Edge is seeking aHelp Desk Representativeto support a Federal Government client.

Please note that the availability of this position is contingent upon contract award.

Benefits:

AtPrescientEdge we believe that acting with integrity and serving our employees is the key to everyones success. To that end we provide employees with a best-in-class benefits package that includes:

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits including medical vision dental and orthodontia coverage.
• A substantial retirement plan with no vesting schedule.
• Career development opportunities including on-the-job training tuition reimbursement and networking.
• A positive work environment where employees are respected supported and engaged.

Description:

• Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on premises environments ensuring timely and effective resolution of IT related issues.
• Personnel must be proficient in IT troubleshooting methodologies ticketing system usage (e.g. JIRA ServiceNow) and customer service best practices.
• Strong skills in incident resolution remote desktop support and end user assistance are required.

Experience:

• Personnel must have demonstrated experience in resolving Tier 1 and Tier 2 support tickets assisting with enterprise device provisioning and maintaining IT asset tracking systems.
• Experience with Microsoft Windows macOS and cloud based IT support tools is required.

Education:

• Bachelors degree in Information Technology Computer Science or a related field or three (3) years of equivalent experience in IT support.
• Desirable but not required certifications include CompTIA A ITIL Foundation Certification or Microsoft Certified: Modern Desktop Administrator Associate.

Security clearance:

• Must be a U.S. Citizen and able to obtain a clearance.

Location:

• Doral Florida. (USSOUTHCOM Headquarters)