Help Desk Representative

Why choose us

Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture.

What does Calista Brice LLC do

Calista Brice LLC a subsidiary of Calista Corporation is a lifecycle construction group that offers construction services in every phase of the construction cycle. We are a fast-paced growing collective of subsidiary businesses that operate in the dynamic construction engineering environmental logistic and equipment industries.

What can you expect

As the Help Desk Representative you will work onsite in Anchorage AK and will provide technical support to end-users across the organization. You will have a passion for helping others strong communication skills and a desire to grow their IT career. This entry-level role is ideal for candidates with 3 to 6 months of hands-on experience and completed coursework in Microsoft Office (Word Excel Outlook PowerPoint).

How will you do it

• Provide first-level technical support to employees via phone email or in person
• Troubleshoot basic hardware software and network issues.
• Assist users with Microsoft Office applications including Word Excel Outlook and PowerPoint.
• Log track and document help desk requests and resolutions using ticketing software.
• Escalate complex issues to higher-level IT staff as needed.
• Support user account setup password resets and basic system access needs.
• Provide excellent customer service and maintain a professional demeanor in all interactions.
• Assist with IT-related administrative tasks as assigned.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as directed.

Supervisory Functions:

This position does not have supervisory responsibilities.

Knowledge Skills & Abilities

• Basic understanding of Microsoft Office applications (Word Excel Outlook PowerPoint) including common troubleshooting steps.
• Familiarity with Windows operating systems and basic navigation.
• Awareness of basic IT concepts such as file management network connectivity and user permissions.
• Understanding of customer service principles and best practices.
• Introductory knowledge of help desk ticketing systems and workflow.
• Strong verbal and written communication skills to effectively explain technical concepts to non-technical users.
• Basic troubleshooting and problem-solving skills for software hardware and connectivity issues.
• Data entry and documentation skills using ticketing or case management systems.
• Time management and organizational skills to prioritize multiple support requests.
• Active listening and interpersonal skills to assess user needs quickly and accurately.
• Ability to remain calm and professional under pressure or when dealing with frustrated users.
• Ability to follow instructions procedures and protocols with accuracy and consistency.
• Ability to learn and adapt to new technologies and systems quickly.
• Ability to work independently and collaboratively within a team.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Basic knowledge of Active Directory including user account management password resets group membership and common directory functions related to end-user support.

Who is Calista Brice LLC looking for

Minimum Qualifications:

• No prior experience required; however 3 to 6 months of relevant Help Desk IT Support or Customer Service experience is preferred.
• Ability to pass drug and background screening.

Preferred Qualifications:

• Completion of Microsoft Office coursework or certification (e.g. Word Excel Outlook) is preferred.
• Basic understanding of computer systems mobile devices and other tech tools is preferred.
• Strong communication and interpersonal skills is preferred.
• The ability to learn quickly and follow technical instructions is preferred.
• Familiarity with help desk ticketing systems (e.g. Zendesk ServiceNow or similar) is preferred.
• An interest in pursuing a career in IT support or systems administration is preferred.

Working Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Calista Brices IT team has a fast-paced multi-tasking customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities.

More reasons you will love working with Calista Brice LLC:

• Competitive wages and bonus programs We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.
• Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.
• Tuition reimbursement.
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• FSA health care and/or dependent care/HSA with HDHP.
• Dental and Vision Insurance.
• Employee Assistance Program for you and your family.
• Company paid Life Insurance AD&D LTD.
• Voluntary paid Life Insurance and AD&D as well as STD Accident Cancer/Critical illness and Whole Life Insurance.
• Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)
• 0-2 years 15 days
• 3-5 years 23 days
• 6-9 years 27 days
• 10-14 years 30 days
• 15-19 years 33 days
• 20 or more years 37.5 days
• 10 Regular Holidays 1 Bonus Work Anniversary Floating Holiday. Eligible after 1 year of service must be taken within the calendar year.
• 401(K) match at $0.50 on the dollar up to 6% of your contribution.

*Benefits may vary based on status of position and subject to associated plan eligibility provisions or company handbook. For questions please email the Human Resources Department at

How do you apply

Please visit our careers page at and use the Company tab to filter by subsidiary company.

You have questions or need assistance with applicant accommodation how do you reach a recruiter from Calista Brice LLC Simply reach out to

As an Equal Opportunity/Affirmative Action Employer we believe in each persons potential and well help you reach yours.

Join us and lets get started!

For the full job description including physical and environmental demands please reach out to

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally it is our policy to select place train and promote the most qualified individuals based upon relevant factors such as work quality attitude and experience so as to provide equal employment opportunity for all employees in compliance with applicable local state and federal laws and without regard to non-work related factors such as race color religion/creed sex national origin age disability marital status veteran status pregnancy sexual orientation gender identity citizenship genetic information or other protected status. When applicable our policy of non-discrimination applies to all terms and conditions of employment including but not limited to recruiting hiring training transfer promotion placement layoff compensation termination reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries business philosophy and practice to provide reasonable accommodations according to applicable state and federal laws to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties responsibilities and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.