Help Desk

Arcfield is seeking a dedicated Help Desk professional to join our team and provide essential support to ensure the smooth operation of our national security initiatives. As a Help Desk team member you will play a crucial role in maintaining our operational efficiency and supporting our defense and space superiority efforts.

• Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
• Respond to inquiries via phone email or in-person and resolve technical problems promptly and efficiently.
• Identify and escalate complex issues to the appropriate IT personnel for further assistance.
• Maintain accurate records of all help desk interactions including details of inquiries comments and actions taken for future reference.
• Install modify and repair computer hardware and software as needed.
• Assist in the setup and configuration of new equipment including computers routers and printers.
• Collaborate with other IT team members to provide comprehensive technical support and solutions.
• Ensure security and confidentiality of data by following proper protocols and guidelines.

• Bachelors degree in Information Technology Computer Science or related field.
• Proven experience in a help desk or technical support role.
• Excellent communication skills and the ability to explain technical information clearly.
• Strong problem-solving skills and attention to detail.
• Ability to prioritize and manage multiple tasks efficiently.

• 1-2 years of experience in a help desk environment.
• Familiarity with ITIL framework and best practices.
• Certifications such as CompTIA A or Microsoft Certified Professional (MCP) are a plus.

• Minimum Salary: $30 per hour
• Maximum Salary: $40 per hour
• Health insurance retirement plans and paid time off included
• Opportunity for professional development and growth within the organization

Required Skills:

CommunicationActive listenningTime ManagementAttention to DetailProblem SolvingTeamworkPatience