Help Desk AnalystComms Specialist 3rd Shift

Job Title-Comms Specialist *3rd Shift*/Help Desk Analyst

Job Location-HarrisburgPA

Job Type-Contract onsite

Work hours-37.5 hours/week

work day and time-Saturday through Wednesday - 12:00am-8:30am with an hour unpaid lunch

Required Skills:

Possesses excellent communication skills; both written and spoken.

Ability to be clearly understood and has excellent phone etiquette.

Ability to support end-users with varying IT skillsets.

Ability to follow directions especially when using established operation and knowledgebase documentation and standard operating procedures.

Ability to adapt to change.

Detail oriented and resourceful.

Excellent organizational skills.

Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.

Experience with incident management call tracking and ticketing software.

Preferred 2 years previous systems administrator help desk and/or call center experience.

For More information please feel free to contact at

Required Skills:

Exp. as a Business Analyst or Technical Analyst in a technology-driven . as a BAon projects of various size/subject matter within the government/public sectorideally in at least 3or moreof the Technical understanding of software development lifecycle (SDLC) and agile in business analysis tools and with data analysis and visualization tools ().Proficient in the Microsoft Office 365 suite of business software including TeamsWordExcel& PowerPointplus proficient in Microsoft ADO TestingBachelors degree in Computer ScienceInformation TechnologyBusiness Administrationor related fieldFamiliarity with project management tools ( Project).