HealthCare Operations Project Manager- CRM Implementation

Location: Remote
Schedule: MondayFriday Eastern Time business hours
Employment Type: 6-Month W2 Contract with Potential Extension
Compensation: Approximately $45$55/hour depending on experience

A rapidly growing healthcare organization is seeking an experienced Healthcare Operations Project Manager to support major business transformation and system implementation initiatives.

This is an Operations/Functional Project Management role not a Technical Project Manager position.

We are looking for a Project Manager who understands healthcare operations and business workflows and has previously helped lead the functional side of a CRM implementation. This individual will partner closely with technology teams but will primarily represent the operational side of the business throughout the implementation lifecycle.

The Project Manager will work across Operations Technology Product Client Services Training Quality Compliance and leadership to ensure business requirements are understood workflows are properly designed stakeholders remain aligned testing and training are completed and operational teams are fully prepared for implementation and go-live.

Projects may include CRM implementations operational process transformation system migrations AI-enabled workflow enhancements and other enterprise initiatives.

• Lead healthcare operational projects from planning and discovery through implementation go-live and stabilization.
• Represent the business/operations side of CRM and enterprise system implementations.
• Partner with operational leaders and end users to gather business requirements and understand current-state and future-state workflows.
• Serve as the liaison between Operations and Technology throughout the implementation lifecycle.
• Develop and manage project plans timelines milestones dependencies risks issues and deliverables.
• Coordinate cross-functional teams across Operations Technology Product Client Services Compliance Training Quality and other business functions.
• Facilitate stakeholder meetings requirements sessions workflow discussions status meetings and implementation-readiness reviews.
• Coordinate User Acceptance Testing (UAT) issue tracking business approvals and resolution of implementation-related concerns.
• Drive operational readiness activities including process changes documentation communications training coordination and go-live preparation.
• Ensure new CRM functionality and system enhancements align with operational workflows and end-user needs.
• Maintain RAID logs project documentation status reporting decision logs and other PMO artifacts.
• Identify and escalate project risks issues dependencies and scope changes.
• Provide clear project updates to operational leaders clients technical partners and executive stakeholders.
• Support change management and adoption efforts to ensure new systems and processes are successfully incorporated into daily operations.
• Manage multiple projects and workstreams simultaneously in a fast-paced evolving environment.

• 3 years of Project Management experience supporting business or operational initiatives.
• Professional experience within healthcare pharmaceutical services specialty pharmacy patient support healthcare technology biotechnology medical devices or a closely related healthcare/life sciences environment.
• Previous experience leading or supporting the functional/business side of a CRM implementation from planning through go-live.
• Experience gathering business requirements and translating operational needs into implementation plans.
• Experience with UAT workflow/process design operational readiness training change management and go-live activities.
• Strong experience leading cross-functional and matrixed project teams.
• Demonstrated ability to manage project timelines milestones risks issues dependencies and competing priorities.
• Excellent stakeholder management communication facilitation and organizational skills.
• Ability to effectively bridge the gap between business/operations teams and technical partners.
• Bachelors degree or equivalent combination of education and relevant experience.

• Experience with Salesforce Microsoft Dynamics or another enterprise CRM platform.
• Experience within specialty pharmacy pharmaceutical hub services patient access reimbursement benefits verification patient assistance case management or patient support programs.
• Experience leading operational transformation workflow redesign process improvement or system migration projects.
• Experience supporting technology implementations within high-volume healthcare operations patient services or contact center environments.
• PMP CAPM or similar Project Management certification.
• Experience working within a PMO or structured project governance environment.

The ideal candidate is an Operations Project Manager who knows how technology impacts the people and processes using it every day.

You do not need to be a CRM developer engineer architect or technical implementation expert. Instead you should have experience representing the business side of an implementation gathering requirements understanding workflows coordinating stakeholders leading UAT and readiness managing change and ensuring operational teams are prepared when the new system goes live.

Candidates with experience supporting patient access specialty pharmacy pharmaceutical hub services reimbursement case management or other healthcare operations are strongly encouraged to apply.