Healthcare Inbound Customer Support Specialist II (111226)
Job Location:
Greensboro, NC - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Role Details
Type of Support:Answering inbound callsContract Duration: Full-time
Training Schedule:9 am-6 pm EST Monday-Friday
Work Schedule:Open to shifting schedules (subject to business requirements)
Work Type and Location:Remote AZ DE FL GA ID KS MD MI NV NC SC WA
Expected Start Date:November 12 2026
Compensation: $17.16 per hour
About Us
Crescendo is the AI-native customer experience platform built to run a companys entire CX operation in one connected system. We bring together customer support workforce management quality and knowledge with specialized AI agents doing the work and people guiding it.
Over the past year AI-handled volume on our platform grew 600%. Brands like Grindr Headspace and Nothing Bundt Cakes trust Crescendo and Newsweek recognized us as a 2026 AI Impact Awards winner.
Our mission is to deliver exceptional customer experiences that propel organizations combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next.
The Role
As an Inbound Call Agent or Customer Support Specialist at Crescendo youll be on the front lines of helping our clients customers. Youll help navigate them through account creation and website navigation as you assist with scheduling their first appointment with their provider. Youll answer their questions solve their problems and make sure they have a great experience. Youll be a key part of our team providing excellent service and representing our clients positively.
What Youll Do:
- Answer inbound calls from customers and provide helpful support.
- Listen to customers needs and find solutions to their issues.
- Provide accurate information about products or services.
- Document customer interactions and issues in our systems.
- Follow established processes and guidelines to ensure quality service.
- Work as part of a team to achieve customer satisfaction goals.
- Participate in training sessions to improve your skills and knowledge.
- Stay up-to-date on product and service information.
- Escalate complex issues to senior team members when needed.
- Help create a positive experience for every customer.
What We Expect From You:
- Have a strong desire to help customers and solve problems.
- Be reliable and ready to support customers during your scheduled hours.
- Be a team player and work well with others.
- Be able to learn and adapt to new information and processes quickly.
- Have good communication skills both written and verbal.
- Be comfortable using computer systems and software.
- Be flexible and willing to help out where needed.
What Youll Get In Return:
- Flexible working arrangements (US Only) or Hybrid working arrangements (all other countries).
- Competitive Base Salary.
- Generous paid vacation.
- Attractive benefits package (medical dental vision etc. based on your location).
- Competitive retirement benefits (US only).
- Access to free posture-based fitness workouts from home paid Sabbatical Leave.
- Training opportunities provided by Crescendo and outside entities.
- 1-on-1 coaching mentorship and opportunities for development.
Company Culture
Proudly certified as a Great Place to Work our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute innovate and partner with the worlds leading brands.
- Care for Others: Empathy drives high performance. When our teams and partners thrive the operational mission succeeds.
- Embrace Growth: Curiosity fuels progress. Take calculated risks sharpen your technical and operational edge and push boundaries.
- Manifest Trust: Trust is our primary currency. Earn it through execution protect it fiercely and build seamless collaboration.
- Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
- Be Humble: Humility unlocks better ideas. Listen actively elevate collective intelligence and maintain a continuous learning mindset.
Crescendo is an equal-opportunity workplace. We champion diversity inclusion equity and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.
We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process please contact us at .
Privacy Notice
Crescendo is committed to protecting your personal data. By submitting your application you consent to the processing and storage of your information for recruitment and hiring purposes. To learn more about our data protection standards and your rights please visit our Privacy Center here.
Required Experience:
Manager
