Health Technician (Telehealth Clinical) (Advanced) (FLOAT)

Total Rewards of a Allied Health Professional

• Set up maintain and troubleshoot telehealth equipment and technology
• Facilitate clinical telehealth sessions as a telepresenter within scope of practice
• Provide telehealth competency-based training to clinicians staff and patients
• Manage scheduling for telehealth appointments both intra- and inter-facility
• Conduct performance improvement activities to optimize telehealth operations
• Capture and manage clinical data for telehealth applications like store and forward
• Support administrative aspects including inventory management and record keeping
• Assist in developing procedures and performance metrics to evaluate telehealth services
• Provide patient education using approved materials and ensure patient privacy and security
• Coordinate with IT and Biomed teams to resolve technical issues
• Offer guidance and support to less experienced telehealth staff members
• Travel to various care sites as needed for telehealth support and operations

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Physical Examination: May be required depending on the needs of the organization.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:
  • Experience: One year of experience in a health care field that demonstrates the applicants ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
  • Education: Four academic years above high school leading to a bachelors degree with courses related to the occupation. OR
  • Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as biological science surgical technician courses nursing assistant or other courses related to the position; or an associates degree in a health care related field; or(b) Six months of experience in the health care field and successful completion of a course for health care technicians hospital corpsmen or medical service specialists given by the U.S. Armed Forces.
• English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2 section D paragraph 5a this part. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

• Experience. One year of experience equivalent to the next lower grade level (GS-6)
• Demonstrated Knowledge Skills and Abilities. In addition to the experience above the candidate must demonstrate all of the following KSAs.
  • Ability to use independent technical judgment to analyze evaluate and resolve problems.
  • Knowledge of quality control and assurance procedures and principles of performance improvement.
  • Ability to function effectively between competing priorities.
  • Knowledge of proper maintenance and troubleshooting of telehealth equipment.
  • Ability to work with a team to provide technical guidance plan organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload monitoring the status and progress of work monitoring accuracy of work.
  • Ability to assist in Health Technician (Telehealth Clinical) development outcome management and strategic planning.
  • Ability to perform successful knowledge transfer regarding the use of telehealth technologies.

• Prior Military medic Corpsman experience or Medical Government Technician experience
• Office of Connected Care-Certified Store and Forward (TeleEye Program) 1-3 years of active experience
• Office of Connected Care-Certified Store and Forward (TeleDermatology Program) 1-3 years of active experience
• 1-3 years or more of active Telehealth training of VA staff